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Occasional Contributor
Joined July-2017
Posts: 12

All Contacts Disappeared After Switching to New Settings Layout / Design

Good morning, HubSpot Community!

 

Hoping to get some help with an issue I started experiencing last week. After switching over to the new settings layout / design, it seems as though I'm having permissions issues to the point I'm no longer able to view contacts directly via the "Contacts" section. Forms and Lead Flows are both still working, I'm still being alerted when a new contact fills out a form, and I'm able to view the contact record by following the link in the notification email. If I'm to search the same contact via the "Contacts" section, I get nothing in return.

 

I feel as though this is a permissions issue but with my user being a "Super Admin" I'm not too sure what to try at this point.

 

Any help would be greatly appreciated.

 

-Craig

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Occasional Contributor
Joined July-2017
Posts: 12

Re: All Contacts Disappeared After Switching to New Settings Layout / Design

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Advisor
Joined October-2016
Posts: 204

Re: All Contacts Disappeared After Switching to New Settings Layout / Design

Hi @ckilgs

 

This might not be the solution but I had a similar problem in a portal this morning and it turned out my sales permission for view had changed to 'owned and unassigned', which was no one. Changing it back to 'everything' fixed my empty contacts view. 

 

Does that help at all?


Phil Vallender
Did my post solve the issue? If so, please accept it as a solution!

www.blendb2b.com
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Occasional Contributor
Joined July-2017
Posts: 12

Re: All Contacts Disappeared After Switching to New Settings Layout / Design

Hey @Phil_Vallender,

 

Thanks for chiming in. Your response makes perfect sense, but with this "Super Admin" I'm currently set at, I don't even see an option to turn that on / off (screenshot below). Just to rule it out, I created another user for myself with another email address, set my permissions to "everything" and still see no contacts when attempting to view via the "Contacts" section.

 

Users -- Craig.png

 

Any other ideas?

 

-Craig

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Occasional Contributor
Joined July-2017
Posts: 12

Re: All Contacts Disappeared After Switching to New Settings Layout / Design

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