Link between contacts and Company's ID

[jules_mltr]

Hi, 

Some of my contacts are not linked with a company's ID though these contacts are associated with a company. This causes problems with my workflows. See the screenshot attached (sorry for the French version). 

Could someone help out with this, please ? 

Cheers, 

Jules M. 

[OLukavetska]

Hi jules_mltr,

I suggest take a look at the Data2CRM service and ask its team to assist you to link contacts with a company's ID.

That is, feel free to contact Data2CRM experts.

Hope, my advice can help you to solve the task.

Best,

Oleksandra

[bradmin · Accepted solution]

Hi, @jules_mltr. You'll want to review this help article, which explains a setting that associates contacts with accounts, based on email domains. If you want more control over the process, you can also import selected contacts in a .csv with that setting enabled.

As for the workflow terminating contacts, that's what it's designed to do. If the contacts entering your workflow have (or don't have) data the workflow is depending on to execute actions, you'll see contacts terminated like from your screen shot. 

To better deal with this, either build those conditions into your starting workflow criteria (in your example, you could only allow contacts through which have a company associated with them), or just let contacts terminate as they have been.