Commerce Tools

Anonymous
Não aplicável

Unknown Customer

resolver

Hi, In my payments - I see 2 unknown customer charges via ACH that are processing. I contacted stripe who advised that I have to contact HubSpot for further support. I canceled payment - not sure if there us anything else I should do?

0 Avaliação positiva
2 Solução aceitas
DianaGomez
Solução
Gerente da Comunidade
Gerente da Comunidade

Unknown Customer

resolver

Hi @Anonymous

 

Thanks for reaching out to the Community, I hope you are doing great!

 

Could you please provide further details on this issue? Are you referring to charges on your account from HubSpot's billing team? Or are these payments that have been charged to you by an unknown user? The more information you can provide, the better we can assist you. If you have any screenshots of where you are seeing these charges in the CRM, please feel free to share them, ensuring to remove any sensitive information so that we can review them.

 

Best,

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


Exibir solução no post original

0 Avaliação positiva
DianaGomez
Solução
Gerente da Comunidade
Gerente da Comunidade

Unknown Customer

resolver

Hi @Anonymous

 

I have reviewed your case but did not find anything similar in past or current cases. Could you please provide a screenshot showing where you encountered this unknown purchase? Does this mean the contact lacks an email or any contact information? Your detailed input will enable us to assist you more effectively.

 

Thanks,

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


Exibir solução no post original

0 Avaliação positiva
3 Respostas 3
Anonymous
Não aplicável

Unknown Customer

resolver

Hi - no not from HubSpot billing . Transactions as in unknown customers purchase.

0 Avaliação positiva
DianaGomez
Solução
Gerente da Comunidade
Gerente da Comunidade

Unknown Customer

resolver

Hi @Anonymous

 

I have reviewed your case but did not find anything similar in past or current cases. Could you please provide a screenshot showing where you encountered this unknown purchase? Does this mean the contact lacks an email or any contact information? Your detailed input will enable us to assist you more effectively.

 

Thanks,

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Avaliação positiva
DianaGomez
Solução
Gerente da Comunidade
Gerente da Comunidade

Unknown Customer

resolver

Hi @Anonymous

 

Thanks for reaching out to the Community, I hope you are doing great!

 

Could you please provide further details on this issue? Are you referring to charges on your account from HubSpot's billing team? Or are these payments that have been charged to you by an unknown user? The more information you can provide, the better we can assist you. If you have any screenshots of where you are seeing these charges in the CRM, please feel free to share them, ensuring to remove any sensitive information so that we can review them.

 

Best,

Diana


¿Sabías que la Comunidad está disponible en Español?
¡Participa hoy en conversaciones en el idioma de tu preferencia,cambiando el idioma en tus configuraciones!

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Avaliação positiva