Unknown Customer

[Anonymous]

Hi, In my payments - I see 2 unknown customer charges via ACH that are processing. I contacted stripe who advised that I have to contact HubSpot for further support. I canceled payment - not sure if there us anything else I should do?

[DianaGomez · Accepted solution]

Hi @Anonymous, 

Thanks for reaching out to the Community, I hope you are doing great!

Could you please provide further details on this issue? Are you referring to charges on your account from HubSpot's billing team? Or are these payments that have been charged to you by an unknown user? The more information you can provide, the better we can assist you. If you have any screenshots of where you are seeing these charges in the CRM, please feel free to share them, ensuring to remove any sensitive information so that we can review them.

Best,

Diana

[Anonymous]

Hi - no not from HubSpot billing . Transactions as in unknown customers purchase.

[DianaGomez · Accepted solution]

Hi @Anonymous, 

I have reviewed your case but did not find anything similar in past or current cases. Could you please provide a screenshot showing where you encountered this unknown purchase? Does this mean the contact lacks an email or any contact information? Your detailed input will enable us to assist you more effectively.

Thanks,

Diana

[DianaGomez · Accepted solution]

Hi @Anonymous, 

Thanks for reaching out to the Community, I hope you are doing great!

Could you please provide further details on this issue? Are you referring to charges on your account from HubSpot's billing team? Or are these payments that have been charged to you by an unknown user? The more information you can provide, the better we can assist you. If you have any screenshots of where you are seeing these charges in the CRM, please feel free to share them, ensuring to remove any sensitive information so that we can review them.

Best,

Diana