Software applies money to invoices with 0% VAT

[NFernández]

Hi, unfortuantely we cannot currently use the invoicing process in Hubspot because the system is automatically adding extra money when we apply 0% VAT. This is simply incorrect and it will bring issues with customers, as they are wrongly being charged VAT when it should be €0. Please see screenshots: 

As you can see, it's wrongly adding €0.04 euro cents to the tax amount, when it should be €0.00. 

Please could you try to fix this asap? It'squite a big mistake that will bring issues with the VAT authorities.

[BérangèreL]

Hi @NFernández, I hope that you are well!

For information, the Team is currently checking on this for you, thanks again for bringing this to our attention.

I’ve noticed a similar idea already present in our Ideas Forum: add a 0% tax rate to comply with local tax regulations.
To contribute, you can upvote the existing idea and share more details about your specific use case in the comments.

I have also voted for this idea, I hope it helps!

Thank you and have a lovely day!

Best,
Bérangère

[BérangèreL]

Hi @NFernández and welcome to the Community!
We are so glad to have you here!

Thanks for asking the Community!

I'm sorry to hear about your experience regarding this.

I would like to apologize for the frustration, data issues, and business impact this has caused.

I'd like to thank you also for sharing your valuable feedback! This means a lot to us.

I have shared it internally to bring more visibility to it.

Please let me know if there is anything else I can help with. I'll be delighted to do so!

Best,
Bérangère

[NFernández]

Hi Bérangère,

I really appreciate that you brough this issue internally. To be honest, we really wanted to start invoicing through HubSpot by 1st November, but with this issue happening, we cannot proceed using this platform for invoicing purposes as invoices are simply wrong when the software adds extra euro cents to the 0% VAT, instead of €0.00. It is a real pity, as our database is in HubSpot and we have already connected our emails there too. So having the invoicing process going through HubSpot would have been very useful for us, in terms of visibility for the whole partnerships team.

If you could push this request and give it more priority, we would really appreciate it. In the end, it is an issue affecting negatively everyone who is invoicing for 0% VAT.

Please let me know if there is something else I could do from our side to escalate this request and make it a priority.

Thanks so much for your support, we really appreciate it!