Payment Schedule....Why aren't payments automatically charged?

[marksdave]

I have a question about utilizing the payment schedule feature within quotes? As you can see below, I issued an accepted quote to a customer with 3 payments.  

I was under the assumption that this was creating a type of "subscription" for the customer and was going to automatically charge them for the 2nd+3rd payments due. I was also under the assumption that the customer when they are accepting the quote would be agreeing to some hubspot terms that they are agreeing to be charged per the payment schedule.  

It seems that this leaves companies open to lots of risk of 1) customers not paying and 2) requiring TONS of tracking and bugging customers to pay their subsequent invoices.  This all could be solved if these were automically charged on the payment scheduled dates.....

Is there a way to achieve automatic payments?  I tried to play around with the subscription feature, but this doesn't seem to work for breaking up a customers payments like the scheduled payments feature does.  

Any suggestions for us? Thanks in advance! 

[DianaGomez · Accepted solution]

Hi @marksdave,

Thanks for reaching out to the Community!

Upon reviewing this topic, I found that another user had a similar question, and here you can find the response/solution to it. 🙂

Questions about payment schedule in quotes and automatic invoice creation

I hope this helps clarify!

Diana

[SDionne8 · Accepted solution]

You’re not missing anything — HubSpot’s payment schedules inside quotes are more like structured reminders than true subscriptions. They don’t automatically charge a card on file; the customer still has to manually complete each scheduled payment. That’s why you’re seeing the risk and added admin work. If you need automated billing, you’d want to use the Subscriptions tool instead, since that’s built for recurring charges. Unfortunately, subscriptions don’t yet support “installment plan” style schedules (like breaking a quote into 3 payments). A workaround some users set up is creating a subscription with custom billing terms or integrating with a third-party payment processor that supports installment plans. It may be worth raising this as a feature request in HubSpot Ideas — automated scheduled charges would definitely solve the gap you’ve identified. For a breakdown of alternatives and related setup tips, you can also click here.

[DianaGomez · Accepted solution]

Hi @marksdave,

Thanks for reaching out to the Community!

Upon reviewing this topic, I found that another user had a similar question, and here you can find the response/solution to it. 🙂

Questions about payment schedule in quotes and automatic invoice creation

I hope this helps clarify!

Diana