Not able to edit "Tax rate"

[camilarm]

I need to edit/delete an incorrect "tax rate" that was entered, but even though I'm a super administrator, I can't edit this information after it's been entered, only create new ones, which doesn't make sense to keep the wrong information in the system, where my team can use it.

[kennedyp]

Hey @camilarm, thanks for your post!

According to this Knowledge Base article, taxes can’t be edited or deleted once created, but you can add multiple taxes to the tax library. So you will need to make a new one and be sure to select that new tax rate when creating your payment links. 

Hope this helps! 😊

Best, 
Kennedy

[camilarm]

yes, I know, but that's exactly the problem
How do I keep "tax rates" that are wrong in my system, where anyone in my team can enter them?
Hubsport admins have to be able to at least edit the rates so that they are correct and used by the team.

[kennedyp · Accepted solution]

Hi @camilarm! I definitely understand that perspective. While users can't delete those tax rates from the CRM, the HubSpot Support team can! I recommend opening a ticket including the specific tax rate you want to delete and the Support specialist can put in the request with our internal team. Be advised that you will need to remove any existing tax rates from anywhere they are being used before they can be deleted. 

Best, 
Kennedy