Is it possible to set Quantity Limits/Max Quantity on Payments or Payment links?

[pajuma]

We're using payment links to manage paid events/training sessions. These sessions have a max cap of 16 attendees. The only way to prevent us from going over is to just keep an eye on a filtered deal view with the unique payment link name.

We have to limit the quantity to 1 so as to not accidentally go over. For folks signing up with multiple attendees, we create custom payment links, which create a single deal.

I'm hoping there's a way to set a max cap on these payment links so that attendees can sign up as many people as they need and the system will be able to block them from proceeding if they go over that 16 limit.

[RSchweighart · Accepted solution]

Hi @pajuma,

The capability to set a max quantity exists now. Posting here in case you did not catch this update and for future visitor's awareness.

 

Best,

Ryan Schweighart

Whole Hart Impact, LLC

whimpact.co

I help businesses with HubSpot and Zapier

[CRoss6]

Upvoting this as I have the same problem. Wish there was a way to say the number of total times a payment link can be used is = X. 

[RSchweighart · Accepted solution]

Hi @pajuma,

The capability to set a max quantity exists now. Posting here in case you did not catch this update and for future visitor's awareness.

 

Best,

Ryan Schweighart

Whole Hart Impact, LLC

whimpact.co

I help businesses with HubSpot and Zapier

[pajuma]

Thanks for your response, but while this is a nice feature as I mentioned in another comment, it doesn't prevent people from over-ordering.

We have a total limit of 16 seats and with this proposed route we'd still need to jump in and manually make the form inaccessible after this limit has been reached, which may occur after business hours.

Hoping HubSpot rolls out this fix in the near future.

[RSchweighart · Accepted solution]

Ah, yeah that makes sense. Sorry for missing that in an earlier post. Hopefully, if/when HubSpot rolls out the commerce API endpoints, doing things like tracking quantity and modifying payment link statuses will be more automatable. 

[elizheleva]

Hi, @pajuma ,

where are the payment links located? Are they visible on the website, external websites, or do you send them to people specifically? Also, where within the deal do you have information on how many tickets have been purchased and what event they are for? Once those questions are answered, I'll be able to start troubleshooting. What I'm thinking is to see if there's a way to have a custom property that updates based on the title and ticket number, based on which to either enable or disable the payment link or remove it from where it's showing.

Thanks,

Eli

[PLewandowski]

I have this same question.  I sell seats in a course, and I need to cap the attendance for each training--however, I cannot guarantee that one person won't buy multiple seats and max it out before I can see that we need to close registration.  

Is there a conditional statement somewhere that we can implement that states, "if x quantity is purchased, the link is disabled and x message will be shown"?

[pajuma]

This is exactly what I'm running into.

We have a total limit of 16 participants meaning that one person could come in and buy 16 seats but the form will still remain active allowing someone else to come in to do the same.

I am unable to create a workflow that triggers at the product or line item level because there's no value that exists to indicate total number of products left after sale.

[michal_z]

hi @pajuma 
Have you solved the issue with the stock count of products people can purchase?

[pajuma]

Hi Eli, thanks for your response.

The payment links are accessible through a landing page so that anyone can purchase them when they're ready.

If someone would like to buy multiple tickets, they reach out and we create a custom payment link that's sent over email. 

When they reach out to use for custom payment links, they let us know in advance how many they need and so I'll manually update a custom property with the number value.

One of the things I do to keep everything organized is to use a unique identifier for every single event. This identifier carries from the landing page, to the payment link, to the deal. It is a date specific identifier.

So, if someone needs multiple tickets for events that take place on different days, only one deal with the initial event identifier will be created, which requires me to manually create additional deals, copying this information over and setting the number of attendees per day. 

Apologies in advance if this results in more questions than answers.