Commerce Tools

TMathew
Participant

Hubspot Invoice Metadata Sent to Stripe

SOLVE

Hi all - 

 

I'm just starting with Hubspot Invoice and have it set up with Stripe as our payment processor. I've run a few tests invoices, but it seems the data Hubspot passes to Stripe for the transaction is pretty limited. In my case, aside from the customer name and email address, it doesn't pass anything else about the invoice - no invoice #, no invoice description, no product description.

Scrubbed screenshot below. As you'll see other systems we've got connected to Stripe have friendly payment descriptions, but the Hubspot invoice payment just displays the alphanumeric Stripe payment ID. Is there any way to customize this or have more control over the metadata that's passed to Stripe?

TMathew_1-1704923901605.png

 

 

2 Accepted solutions
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Hubspot Invoice Metadata Sent to Stripe

SOLVE

Hi @TMathew,

 

If you are looking to customize payment descriptions, it's advisable to check HubSpot's payment seetings and confriguations. In some cases, there might be option to enhance the data passed to stripe. Also, you can explore any advanced customization features within the HubSpot and Stripe. 
If still unable to find a solution I would suggest reaching out to HubSpot support.

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Jigar Thakkar

Chief Business Officer

HubSpot Wizard | Community Champion

mobilePhone
+91 9082479770
emailAddress
jigar@insidea.com
website
www.insidea.com

View solution in original post

TMathew
Solution
Participant

Hubspot Invoice Metadata Sent to Stripe

SOLVE

Yeah, I've looked but unfortunately this looks like a limitation with Stripe integration where metadata cannot be customized. And the Stripe Data Sync integration app doesn't allow a bi-directional sync between HS and Stripe. That won’t work because it only pulls invoice data from Stripe into HS, not the other way.

View solution in original post

4 Replies 4
Jigar_Thakker
Solution
Key Advisor | Diamond Partner
Key Advisor | Diamond Partner

Hubspot Invoice Metadata Sent to Stripe

SOLVE

Hi @TMathew,

 

If you are looking to customize payment descriptions, it's advisable to check HubSpot's payment seetings and confriguations. In some cases, there might be option to enhance the data passed to stripe. Also, you can explore any advanced customization features within the HubSpot and Stripe. 
If still unable to find a solution I would suggest reaching out to HubSpot support.

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

Jigar Thakkar

Chief Business Officer

HubSpot Wizard | Community Champion

mobilePhone
+91 9082479770
emailAddress
jigar@insidea.com
website
www.insidea.com
TMathew
Solution
Participant

Hubspot Invoice Metadata Sent to Stripe

SOLVE

Yeah, I've looked but unfortunately this looks like a limitation with Stripe integration where metadata cannot be customized. And the Stripe Data Sync integration app doesn't allow a bi-directional sync between HS and Stripe. That won’t work because it only pulls invoice data from Stripe into HS, not the other way.

VictoriaGumaer
HubSpot Product Team
HubSpot Product Team

Hubspot Invoice Metadata Sent to Stripe

SOLVE

Hi TMathew, would you mind giving me a bit more info about which meta data you'd like to sync and where you'd like it to show in HubSpot?

0 Upvotes
TMathew
Participant

Hubspot Invoice Metadata Sent to Stripe

SOLVE

Hi @VictoriaGumaer - when someone makes a payment in Hubspot using Stripe as their payment processor, I'd like if Hubspot sent the Invoice ID and Product Name to Stripe and stored it in Stripe's Payment Description field.

This is a screen shot from Stripe showing where I'd like to store Hubspot data:
Screenshot 2024-02-01 at 5.30.27 PM.png

0 Upvotes