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malanciault
Miembro

How to track subscription when payment is done offline

Hi,

 

In Commerce > Subscriptions, we can see all our subscriptions from client paying via Hubspot. That's great! 

 

However, we have some client who are paying by check (unfortunatly 😉 or that already have paid dor a year, before we implemented Hubspot payments. 

 

How can we track those subscriptions ?

 

Thanks!

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5 Respuestas 5
Ufan-Abasi
Participante

How to track subscription when payment is done offline

3 ways to track your subcribtion on HobSpot.

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PamCotton
Administrador de la comunidad
Administrador de la comunidad

How to track subscription when payment is done offline

Hey @malanciault, thank you for posting in our Community!

 

You can manually create subscription records in HubSpot for clients who pay offline. Navigate to the "Subscriptions" section in your HubSpot account and use the "Create subscription" option to input subscription details manually.

 

To our top experts @TomM2, @Josh, and @Jnix284 any recommendations for @malanciault?

 

Thank you,

Pam

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malanciault
Miembro

How to track subscription when payment is done offline

Thanks Pam.

 

However, when I click Create a subscription here: https://illuxi.d.pr/i/DFP0xD

 

It actually creates a Payment link. Look: https://illuxi.d.pr/i/7uWJ1h

 

What am I missing ? 

 

Thanks!

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TomM2
Asesor destacado | Partner
Asesor destacado | Partner

How to track subscription when payment is done offline

Hey @malanciault looks like offline payments is not currently available in HubSpot payments. 

The product is very new, and is really initially designed to be a payment page creation/payment acceptance system and not a payment tracking/accounting system. So I would imagine this will come in the future but it's a bit outside the scope of the current system. 

I can see however that there's a feature request open for this, I'd definitely advise giving this an upvote! 

Tom Mahon
HubSpot Expert | Digital Marketing Specialist | Community Champion
HubSpark

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Did my post help answer your query? Help the community (and me) by marking it as a solution.


Jnix284
Miembro estimable | Partner nivel Elite
Miembro estimable | Partner nivel Elite

How to track subscription when payment is done offline

thanks for sharing the idea link @TomM2, upvoted!

 

@malanciault it's also not possible to add subscriptions via the subscriptions API (it's read only), which is a little surprising, but as Tom mentioned it's such a new feature I think they've only started to scratch the surface on what will be possible.

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

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