Bug? "Invoices can only be edited if they're in a currency that is added to your account settings"

[BarryGrennan]

I have 2 currencies set up in my account settings, EUR and CAD.

I've issued invoices in both numerous times with no issue.

I drafted some invoices this morning in CAD.

When I came back to send them this afternoon they can't be edited because "Invoices can only be edited if they're in a currency that is added to your account settings"

When I try to create new invoices only EUR (the default Company Currency) is showing as an option.

CAD is still showing in account-defaults/multicurrency

If I try to set CAD as the company currency it says it's been set but if I refresh the page it's back to EUR

Nothing has changed in my account since this morning.

Edit: I've also just tried to add a currency in a different portal and get the error "There was a problem saving your changes", so definitely not just an issue with my portal

[Jaycee_Lewis]

Hey, @BarryGrennan 👋 Is this still happening?— Jaycee

[BarryGrennan · Accepted solution]

Hi @Jaycee_Lewis,

I'm almost certain what was happening was that my subscription had lapsed without me noticing. There was no email about it ending or banner or anything. I just noticed a few days later that the payment wasn't taken out.

I guess multi-currency was still quasi-active because I have existing invoices in both currencies.

I renewed my subscription and the problem resolved.

It was really confusing that that being the root of the issue wasn't flagged in the system.

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Barry Grennan

Freelance HubSpot CMS Developer

Website | Contact | LinkedIn

[Jaycee_Lewis]

Hey @BarryGrennan 👋 Glad it worked out. That is great feedback. If you have a sec, adding it here would be appreciated. Talk soon! — Jaycee

[BarryGrennan]

@Jaycee_Lewis done!

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Barry Grennan

Freelance HubSpot CMS Developer

Website | Contact | LinkedIn

[ArisudanTiwari]

Hi @BarryGrennan ,

This is almost certainly a HubSpot-wide bug or service disruption. You're not doing anything wrong; this issue appears to be on HubSpot’s end.

Here’s what I recommend:

• Document the issue (screenshots, steps to reproduce, etc.) and contact HubSpot Support and share those details

• Monitor the HubSpot Community threads for updates from community managers or other users experiencing the same problem

In the meantime, try the following quick fixes:

• Clear your browser cache

• Open HubSpot in an incognito/private window

Sometimes, session or cache issues can cause unexpected behavior.

Based on your description, this seems like a temporary backend issue with HubSpot’s multi-currency or invoice services, likely affecting how your portal recognizes configured currencies.

Hopefully, HubSpot resolves it soon!

cc: @kennedyp @Jaycee_Lewis @BérangèreL