Prospector page is glitching

[Gabino_Chacon]

Is anyone else experiencing when searching contacts in the prospector page that after a certain amount of contacts selecte to be added to hubspot, the screen seems to "cut off" or move "up" at the top?

[MargoCleveland]

Hi Gabino,

Thank you for getting in touch. I understand you are hitting a user interface issue when selecting records in Prospector. I'm happy to assist.

Please know that we are aware of the issue and are actively working to resolve it. In the meantime, if you select less than five records, you should be able to move forward without the page getting cut off. I understand this isn't a great workaround when working in bulk, so please trust that we are working to resolve this issue swiftly. 

I'll be sure to let you know when the incident is resolved. Thank you for flagging!

Best,

Margo

[MargoCleveland · Accepted solution]

Hi Gabino,

I appreciate your patience as we resolved the page cut off issue. Great news! You should now be able to select as many records you'd like without the page getting cut off.

Please let me know if that is not the case.

Have a great end of your week!

Best,

Margo

[GiantFocal]

Hi @Gabino_Chacon,

This sounds like a browser-specific issue. Have you tried opening it on a different browser?

[karstenkoehler]

Hi @Gabino_Chacon,

I have not experienced this, no. Could you confirm the following things to rule out a browser or device specific issue?

• Are you using one of these supported browser? https://knowledge.hubspot.com/account-security/browsers-supported-by-hubspot (Google Chrome does not include Chromium-based browsers, these seem to be especially prone to issues)
• Have you cleared cache / cookies?
• Have you disabled all browser extensions, does the issue persist?
• Have you tried another browser and device entirely?

Best regards

[Gabino_Chacon]

Yeah, I am using BRAVE primarily, did this on CHROME and SAFARI and the same thing. Restarted, my computer, full shut down and I'm confused.

[karstenkoehler]

@Gabino_Chacon a computer restart does typically not affect cache and cookies. Can you confirm that you've deactivated extensions, cleared cache and cookies and used a private tab in a supported browser?