Clearbit

Gabino_Chacon
Member

Prospector page is glitching

SOLVE

Is anyone else experiencing when searching contacts in the prospector page that after a certain amount of contacts selecte to be added to hubspot, the screen seems to "cut off" or move "up" at the top?

0 Upvotes
1 Accepted solution
MargoCleveland
Solution
HubSpot Employee
HubSpot Employee

Prospector page is glitching

SOLVE

Hi Gabino,

 

I appreciate your patience as we resolved the page cut off issue. Great news! You should now be able to select as many records you'd like without the page getting cut off.

 

Please let me know if that is not the case.

 

Have a great end of your week!


Best,

Margo

View solution in original post

0 Upvotes
6 Replies 6
MargoCleveland
HubSpot Employee
HubSpot Employee

Prospector page is glitching

SOLVE

Hi Gabino,

 

Thank you for getting in touch. I understand you are hitting a user interface issue when selecting records in Prospector. I'm happy to assist.

 

Please know that we are aware of the issue and are actively working to resolve it. In the meantime, if you select less than five records, you should be able to move forward without the page getting cut off. I understand this isn't a great workaround when working in bulk, so please trust that we are working to resolve this issue swiftly. 

 

I'll be sure to let you know when the incident is resolved. Thank you for flagging!

 

Best,

Margo

MargoCleveland
Solution
HubSpot Employee
HubSpot Employee

Prospector page is glitching

SOLVE

Hi Gabino,

 

I appreciate your patience as we resolved the page cut off issue. Great news! You should now be able to select as many records you'd like without the page getting cut off.

 

Please let me know if that is not the case.

 

Have a great end of your week!


Best,

Margo

0 Upvotes
GiantFocal
Participant | Partner
Participant | Partner

Prospector page is glitching

SOLVE

Hi @Gabino_Chacon,

 

This sounds like a browser-specific issue. Have you tried opening it on a different browser?

Best regards,
Abraham Ernesto
Found this answer helpful?
Marking it as the solution helps both the community and me - thanks in advance!
0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Prospector page is glitching

SOLVE

Hi @Gabino_Chacon,

 

I have not experienced this, no. Could you confirm the following things to rule out a browser or device specific issue?

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Gabino_Chacon
Member

Prospector page is glitching

SOLVE

Yeah, I am using BRAVE primarily, did this on CHROME and SAFARI and the same thing. Restarted, my computer, full shut down and I'm confused.

0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Prospector page is glitching

SOLVE

@Gabino_Chacon a computer restart does typically not affect cache and cookies. Can you confirm that you've deactivated extensions, cleared cache and cookies and used a private tab in a supported browser?

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.