Old companies ping slack

[DWesterholm]

Since a few weeks back, old companies in our clearbit audience (where we look at which Hubspot companies are on the website) are pinging our slack. That is, a company might have visited the website 4 weeks ago, but all of a sudden it sends a message today in Slack. This makes it really difficult to see how many company visits we've had this week.

As mentioned, this started happening only a few weeks ago and it's almost as if when we send a message to a company in Hubspot, that's when it happens. Is this a bug from the integration of Breeze?

[MargoCleveland · Accepted solution]

Hi Daniel,

Thank you for getting in touch. I understand you are being alerted about companies that don't have recent traffic. I'm happy to assist.

Please know that we are aware of the issue and are actively working to resolve it. The good news is the team is testing a fix as we speak.

I'll be sure to let you know when the incident is resolved. Thank you for flagging!

Best,

Margo

[MargoCleveland · Accepted solution]

Hi Daniel,

Thank you for getting in touch. I understand you are being alerted about companies that don't have recent traffic. I'm happy to assist.

Please know that we are aware of the issue and are actively working to resolve it. The good news is the team is testing a fix as we speak.

I'll be sure to let you know when the incident is resolved. Thank you for flagging!

Best,

Margo

[MargoCleveland · Accepted solution]

Hi Daniel,

Happy Friday! Great news - The issue you experienced where old company traffic was triggering Slack alerts should now be resolved. Please let me know if you continue to receive rogue alerts.

I appreciate your patience as we fixed this issue. Have a great weekend!

Best,

Margo