Clearbit GTM tracking not capturing data even though it's set up properly

[Leigh-at-BLINK]

I have an individual account that IS showing visitor traffic; however, I cannot get our global primary account to properly connect and send data, though I've repeatedly checked the tagging in GTM, disconnected my personal account from Hubspot (so there aren't somehow two "competing" tags), and reached out to Clearbit for help. No response for a couple of weeks. 

Anybody having a similar issue? 

Alternative is to go all-in with ZoomInfo, who is at least responding to me. 

[DianaGomez]

Hi @Leigh-at-BLINK, 

Thanks for reaching out to the Community!

To assist you in troubleshooting the problem, as it is not directly associated with HubSpot, I recommend trying the following steps, which I have sourced from ChatGPT.

1. Double-check your Clearbit GTM setup: Verify that you have installed the Clearbit GTM script correctly on your website. Ensure that the script is firing on all the desired pages where you want to track data.

2. Review your Clearbit GTM variables and triggers: Confirm that your variables are correctly mapped in GTM and are extracting the data you want to capture. Also, make sure your triggers are set up properly to fire when the desired events occur.

3. Verify that there is data to capture: Ensure that there is data available to be captured by Clearbit. Check if the specific data you're trying to track is present on the pages you're monitoring.

4. Test your Clearbit GTM implementation: Use the GTM Preview mode to see if the Clearbit tags are firing as expected. Check the developer console for any errors or warnings related to Clearbit.

Best regards,

Diana