ChatSpot

rrcorgan
Participant

Is ChatSpot private? πŸ”πŸ”πŸ”

Heyyo! My team and I are excited to dig more into ChatSpot, particularly as it seems HubSpot's positioning it more and more as an all-in-one content creation tool: 

https://blog.chatspot.ai/your-swiss-army-knife-for-blogging-success?

 

We're iterating and prompt engineering and having a good time BUT there are a few things keeping us from being all-in -- for example, questions about privacy. 

Within the ChatSpot interface, it says: 

  • Secure: Data is not used to train models & CRM data is never shared with 3rd parties.

BUT, we also found this language on the public AI assistant KB: 

"Please avoid sharing any sensitive information in your prompts. To improve the product, HubSpot logs and stores your prompts, generated language, and usage metrics when you use AI assistants. HubSpot shares your prompts with OpenAI in order to enable your use of this tool and OpenAI will store your prompts for content moderation purposes. Your prompts will be attributable to you." 

https://knowledge.hubspot.com/website-pages/generate-content-with-ai-assistants 


I totally totally totally understand that a general AI rule of thumb is to avoid sharing sensitive or proprietary information in a prompt, but one of the pros of using HS AI tools over, say, ChatGPT as a team would be some sense of privacy so we could feel comfortable prompting and iterating with, like, company names and CRM data -- nothing super sensitive, obviously. (Understanding the privacy here will also help us draft policies and keep our customers feeling safe and happy.) 

Long post/didn't read, basically: Is ChatSpot private? Do you have any best practices you've generated about ChatSpot content creation and privacy or security? 

 

 

3 Replies 3
KRi23
Participant

Is ChatSpot private? πŸ”πŸ”πŸ”

tldr: it's not private.
We cannot use this great tool unless its a closed system. I am pretty sure many companies are using it without realizing the implications, even Hubspot staff themselves told me they weren't sure.

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kvlschaefer
Community Manager
Community Manager

Is ChatSpot private? πŸ”πŸ”πŸ”

Hi @rrcorgan,

 

Thanks for reaching out to the ChatSpot Community Group, and for writing this post! I'm glad to hear that you're interested in using ChatSpot.

 

I wanted to let you know that I've reached out internally and will reply to this thread once I have further news. πŸ™‚ 

 

Best,

Kristen


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kvlschaefer
Community Manager
Community Manager

Is ChatSpot private? πŸ”πŸ”πŸ”

Hi @rrcorgan,

 

Thanks for your patience while I was looking into this.

The official reference material for ChatSpot privacy is available here

If you have any specific questions after reviewing it, please don't hesitate to reach out in this thread! 

 

Cheers,

Kristen


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