I want Email Notification

[AShukla38]

My Sales Ops Team wants to create a Knowledge Base, and they are having a doubt about their requirement. which is if any time Knowledge will be updated So How they will get a notification for it?


is it possible by ChatSpot?

[kvlschaefer]

Hi @AShukla38,

Thank you for reaching out to the ChatSpot Community Group!

Because ChatSpot.ai is currently in its alpha stage of development, we are not able to address or follow up with each individual support query. I wanted to share our legal terms and obligations for more information regarding support for beta and alpha features. 

I investigated to see if it's possible to use a workflow to send a notification when a knowledge base is updated and it's currently not possible to do this because the knowledge base cannot be used as a condition in a workflow at the moment. 

I would highly recommend you to please post this product suggestion on our ideas forum.

Our product team, who monitors the forum regularly, can read your specific use case and understand why this would be a useful functionality or change. It also helps other customers facing the same issue to advocate for its implementation on your behalf by upvoting on the thread as well. 

Thank you,

Kristen