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AONeal
Member

How to edit email Template From box

How do I Remove the Pro Jump Jones  after my name in the from box??Screenshot 2024-04-01 132625.png

5 Replies 5
PamCotton
Community Manager
Community Manager

How to edit email Template From box

Hey @AONeal, happy Monday!

 

Are you referring to your emails? In the settings menu, navigate to "Marketing" > "Email" > "Sending Domains & Email.".

 

Here, you'll find options to manage your email settings, including your sender name.

 

If not, the more information, screenshots, and details you can provide, the better I can advise on the next steps.

 

Kindly,

 

Pam

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0 Upvotes
AONeal
Member

How to edit email Template From box

##- Please type your reply above this line -

When I use my email template under the contact tab the from box generates
an automatic from my name then company name. I need that company name to
change or come off.

I can’t find the location where the system is pulling that information
from. I’ve removed every area with that company name and still it didn't
work
0 Upvotes
AONeal
Member

How to edit email Template From box

Screenshot 2024-04-01 132625.png

0 Upvotes
AONeal
Member

How to edit email Template From box

In the from box after my name it say Pro jump jones.  i did not want that there. how can I remove it? Ive already went to my profile. Ive changed everything with Pro Jump Jones. Still it remains in the from box

0 Upvotes
Jnix284
Most Valuable Member | Elite Partner
Most Valuable Member | Elite Partner

How to edit email Template From box

Hi @AONeal I'm not able to recreate the behavior where the company name is pulling into the 'from' user info when sending an email - can you confirm these are both updated:

 

Jnix284_0-1712495646656.png

 

Is the same happening for other users in the account?

 


If my reply answered your question please mark it as a solution to make it easier for others to find.



Jennifer Nixon - Delivery Lead at Aptitude 8

connect with Jen on Linkedin

0 Upvotes