Recently retook Sales course and passed the exam but new certification not showing

[WalterG]

I recently took the new Sales course and exam, however, the certification portal still shows my old Sales certification which is due to expire in 2 weeks. I tried to re take the exam but the exam platform already shows that it is approved. Is the new certification going to show only after the old one expires?

[Steven_Loepfe]

Same thing here. Retook Sales Software Certification course. Passed exam today. Certification is not showing.
Same issue with HubSpot Marketing Software Certification. Retook course. Passed exam today. No feedback. I submitted the practicum. I got a notification there, that the practicum had been received and will be reviewed.

Am I doing sth wrong?

Steve

[edjusten]

Hi @Steven_Loepfe . The Sales Software certification has an issue that is being looked at by our dev team. The Marketing Software cert should show up within a few days. It might take some time for the practicum to be graded. 

Thank you,

Ed  

[Steven_Loepfe]

Hi Ed, thanks. I'll keep an eye on both and get back if not resolved. Thanks and have a great day!

[edjusten]

Hi @WalterG  Apologies it has taken so long to get to this. Please check the support inbox in your portal for more information regarding this issue. 

Thank you,

Ed Justen