Missing Form Option Under Contacts

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New Contributor

Hi,

 

We have Marketing Basic and are trying to create a custom form for our website that will link back to our CRM in Hubspot. However, under Contacts, our option for Forms (or any other options) is missing. Dashboard.png

 

 

Who do I contact to solve this issue? I am having a hard time finding a way to directly contact support, and can't find anyone else with this problem in the community forums. 

 

Thanks,

Kristin

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Regular Advisor

Hi @kpark

 

From your screenshot it looks like your portal is HubSpot Marketing Starter rather than Basic. Starter doesnt include the forms features and relies on 'collected forms' to gather contact details. 

 

Hope this helps.


Did my post help answer your query? Help the Community by marking it as a solution.

Phil Vallender
HubSpot Diamond Partner
Blend Marketing

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Regular Advisor

Hi @kpark

 

From your screenshot it looks like your portal is HubSpot Marketing Starter rather than Basic. Starter doesnt include the forms features and relies on 'collected forms' to gather contact details. 

 

Hope this helps.


Did my post help answer your query? Help the Community by marking it as a solution.

Phil Vallender
HubSpot Diamond Partner
Blend Marketing

New Member

There is only a free Account and a Starters account (46 p/m) right?

Because I see a Contact form on both Sales and Marketing but I dont see a submenu with 'Forms'?  So do I need to upgrade to a payed account before I can use the Forms?

 

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Regular Advisor

Hi @RoomRaccoon

 

There is also the full Marketing Hub product (Basic, Pro and Enterprise versions) which have a higher price point and many more features. See more here: https://www.hubspot.com/pricing/marketing

 

 


Did my post help answer your query? Help the Community by marking it as a solution.

Phil Vallender
HubSpot Diamond Partner
Blend Marketing

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