Missing Form Option Under Contacts

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New Contributor

Hi,

 

We have Marketing Basic and are trying to create a custom form for our website that will link back to our CRM in Hubspot. However, under Contacts, our option for Forms (or any other options) is missing. Dashboard.png

 

 

Who do I contact to solve this issue? I am having a hard time finding a way to directly contact support, and can't find anyone else with this problem in the community forums. 

 

Thanks,

Kristin

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Regular Advisor

Hi @kpark

 

From your screenshot it looks like your portal is HubSpot Marketing Starter rather than Basic. Starter doesnt include the forms features and relies on 'collected forms' to gather contact details. 

 

Hope this helps.





Phil Vallender
HubSpot Diamond Partner
Blend Marketing
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1 Reply
Regular Advisor

Hi @kpark

 

From your screenshot it looks like your portal is HubSpot Marketing Starter rather than Basic. Starter doesnt include the forms features and relies on 'collected forms' to gather contact details. 

 

Hope this helps.





Phil Vallender
HubSpot Diamond Partner
Blend Marketing
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0 Upvotes