Calling

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Solved
ELLC on June 05, 2025
Hello Community, I have 2 PCs one at home and one at office and both are logged in with Hubspot on the same account. Now the problem I'm facing is I'm getting inbound calls with ringtune at my office PC and Not getting inbound calls at my home read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
June 05, 2025 19:45
Hi @ELLC , Even after logging out of your office PC, HubSpot's calling tool may still route inbound calls to that device. I believe this could b...read more
Solved
PJas on June 05, 2025
Hi, can I call a customer directly from the Help Desk view in HubSpot? Best regards, PJas
0 upvote
3 Replies
Accepted solution
Recognized Expert | Diamond Partner
June 05, 2025 09:05
In HubSpot Help Desk, calling options only appear within an active convo or ticket. To start a call, you will have to first open or create a ticket....read more
Solved
USotomayor on June 04, 2025
My Hubspot provided numbers are showing up as scam likely, is there any solution? and how to prevent? Thanks!
0 upvote
1 Reply
Accepted solution
Contributor | Gold Partner
June 04, 2025 14:44
Hey, if your HubSpot numbers are showing up as "Scam Likely," it's usually because carriers are flagging them—often due to high call volume or unknow...read more
Solved
ALewis60 on May 22, 2025
I've tried to find answers on how to mass download recorded calls regardless of contact record for data analysis purposes, but am having no such luck. Has anyone found a way to do this?
0 upvote
1 Reply
Accepted solution
Recognized Expert | Diamond Partner
May 22, 2025 14:53
Hi @ALewis60 , HubSpot doesn’t offer a built-in method to mass download call recordings directly through the UI. There's an idea in the forum...read more
Solved
Patti_R on May 21, 2025
Hi all, All of our reps have Teams phone licenses, so all have phone numbers. We would like them to be able to make calls from HubSpot with their Teams number and for calls made to automatically log in the record. Has anyone else done this? When I read more
0 upvote
4 Replies
Accepted solution
Top Contributor | Diamond Partner
May 27, 2025 16:34
Hi @Patti_R - sorry for the delay in getting back to you, bank holiday weekend and all! So the main difference would be that Porting a number...read more
Solved
PGuidash on May 16, 2025
Hello! When calling out of Hubspot with Aircall, specifically from the "Sales Workspace Tab"... sometimes Hubspot has trouble connecting to the Aircall dialer (see below and advise)
0 upvote
1 Reply
Accepted solution
Top Contributor | Platinum Partner
May 17, 2025 14:55
Hi @PGuidash , From what you’re describing, the issue where HubSpot sometimes can’t connect to the Aircall dialer when calling out from the Sa...read more
StefanAndersen on May 16, 2025
Hello, I have the issue that although we have registered 3-4 different numbers in Hubspot, from different countries, it always calls form the same number. Even though I swtich the number right before I call, it seems to jump back to one number and read more
0 upvote
3 Replies
Community Manager
June 10, 2025 11:25
Hi @StefanAndersen , That's excellent news! I'm truly relieved to hear that you managed to resolve the calling issue on your end. You're absol...read more
Solved
LeslieVoi on May 14, 2025
Hello everyone, I had to use call forwarding ie, when I place a call from the CRM it would use my cell phone. Now I want to turn that off and just use the desk top version but cannot find how to do that. Please help, I know it's a simple thing bu read more
0 upvote
3 Replies
Accepted solution
Participant
May 15, 2025 08:21
Hi all I figured it out, when you click on the Call button there is a window that pops up, on the bottom there is a drop down to call using software ...read more
Carmenk1 on April 30, 2025
Hi all, We've started using custom Rich Text properties in our CRM records and added them to several Playbooks to improve data entry and documentation. However, we've noticed that when using a Rich Text field inside a Playbook , it always ope read more
1 upvote
1 Reply
Community Manager
April 30, 2025 16:15
Hey, @CKelder 👋 Thanks for your post. While this is the expected behavior for this property type, your feedback is valid and useful. If you have...read more
Solved
DKu20 on April 24, 2025
Currently, whenever a sales rep closes a new deal in our sales pipeline, it'll create a renewal deal within our renewal pipeline. But we have a few renewal deals. We'd like to close a 3-year deal in our sales pipeline and automate the creation o read more
1 upvote
4 Replies
Accepted solution
Top Contributor
April 24, 2025 13:47
@DKu20 The cleanest way is a deal-based workflow in HubSpot that fires the moment a “New Business” deal hits Closed Won, then uses three “Creat...read more
Solved
_Bram on April 24, 2025
Until last week I could go to the left panel and under CRM there was an item "Calls". There I could find all my registered calls, regardless of the association with the contact or company. Even calls without associations were listed there. I could f read more
0 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
April 24, 2025 10:36
Hi @_Bram , Not sure why HubSpot decided to remove calls from the navigation but you can still access them here: Navigate to M...read more
Solved
HSasking59 on April 24, 2025
Hi, our CSMs use the call index page frequently and need easy access to it. They previously had this bookmarked in their navigation page for ease. This has recently disappeared from their bookmarked section - we also cannot find it in the navigation read more
1 upvote
5 Replies
Accepted solution
Hall of Famer | Partner
April 24, 2025 15:24
Hi @HSasking59 and everyone, Not sure why HubSpot decided to remove calls from the navigation but you can still access them here: ...read more
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