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Solved
HWinckler on January 31, 2025
Has anyone used call recording in Wisconsin, USA? I'm looking for clarification on one-party consent. Meaning, if the user placing the call consents to recording, then you do not have to notify the recipient that the call is being recoreded. Is read more
0 upvote
1 Reply
Accepted solution
Community Manager
February 03, 2025 22:00
Hey @HWinckler , thank you for posting in our Community! In Wisconsin, the law follows one-party consent, meaning that as long as one party ...read more
rebashultz on January 29, 2025
We want to send automated voice reminders to members, like robocalls. Is there a way to do that with a workflow or sequence? Does anyone know a third-party integration for this?
0 upvote
1 Reply
Community Manager
January 29, 2025 18:32
Hey @rebashultz , thank you for posting in our Community! HubSpot doesn’t currently support automated voice reminders (robocalls) directly t...read more
SKeohan on January 23, 2025
We use AirCall within HubSpot and Jabra headsets. Calling through HubSpot using the AirCall extension works for every single one of our employee's apart from one user. When he calls in the desktop AirCall app it works perfectly however when he calls read more
1 upvote
1 Reply
Key Advisor
January 23, 2025 14:15
Hi @SKeohan . Couple of thoughts. How many tabs or Chrome windows do they have open and doing things in? How many other apps/programs are also tryin...read more
Solved
AlexLovick on January 21, 2025
Hi, I want to create a work flow to create a new ticket based off if a phone called has been logged under a contact. However, I've managed to mostly get it to work but it will only even trigger once and if another phone call is logged a 2nd tick read more
1 upvote
2 Replies
Accepted solution
Hall of Famer | Partner
January 21, 2025 06:37
Hi @AlexLovick , It looks like you created a contact-based workflow which cannot re-enroll records based on associated records. Instead, creat...read more
Solved
TightKnit on January 18, 2025
Hey hey, I believe I have my call settings correctly configured, but for whatever reason whenever when I call my number outside of hours or don't answer during hours - I get the Hubspot default message "The person you've reached isn't available read more
0 upvote
6 Replies
Accepted solution
Member
January 22, 2025 19:10
Hey there, I've got it working. I had my inbound calling preference set to divert to my mobile phone. I changed the setting back to "ring ...read more
taviss on January 16, 2025
We want to use the calling features of HubSpot, but we need all of our outbound calls to show our company toll-free number as the caller-id, regardless of which support person is making the call to the customer. Since HubSpot doesn't allow toll-free read more
0 upvote
1 Reply
Community Manager
January 16, 2025 16:25
Hi @taviss ! This is a great topic to discuss. At this time, toll-free numbers or aliases are not currently available through HubSpot. While it is...read more
KalenKimm on January 09, 2025
Hi All, here is the challenge we ar trying to overcome: We have many outbound numbers in Aircall integrated to Hubspot. Specific contacts should receive calls from a specific outbound number. From what I can tell, this has to be done manually fo read more
0 upvote
1 Reply
Community Manager
January 10, 2025 05:55
Hi @KalenKimm and welcome, we are so glad to have you here! Thanks for asking the HubSpot Community! I have found the " Synthflow AI Phone Call...read more
NBertalotto on December 27, 2024
Hi, One of my sales reps wants to do a sequence that involves calling touch points, and wants to know if he can leave a pre-recorded voicemail, does anyone know if this can be done? If he calls someone and he gets their voicemails, he want read more
1 upvote
1 Reply
Community Manager
December 27, 2024 17:30
Hey @NBertalotto , Happy Friday! Currently, HubSpot itself doesn’t have a native feature for pre-recorded voicemail drops, but there are thi...read more
Solved
MArsić on December 23, 2024
Can i connect a custom server addres as a cloud PBX - to use as telephony service? Can you connect a custom cloud PBX to hubspots telephony system?
0 upvote
1 Reply
Accepted solution
Key Advisor | Diamond Partner
December 23, 2024 06:07
Hi @MArsić , Yes, you can integrate a custom server address as a cloud PBX for use as a telephony service in HubSpot by connecting a third-p...read more
Solved
Sadat on December 19, 2024
I'm currently working on developing a public HubSpot app to integrate with my third-party calling solution. I was able to use the calling-extension SDK, and opted into the inbound calling beta, and got what I needed. However, when I access the sa read more
0 upvote
3 Replies
Accepted solution
Contributor
December 26, 2024 07:42
Managed to get it working by: 1. Re-joining the beta, and making sure it included all users in the account, not just the superadmin joining it. 2. G...read more
wildirishtime on December 12, 2024
Fairly new to HubSpot - what is the most efficient way to remind myself to call someone back after "logging a call" entry inside the contact record? Do I have to make an entirely seperate task reminder? Seems like there would be a more efficient w read more
0 upvote
2 Replies
Member
December 12, 2024 14:11
I think I asked it wrong... how do i ASSIGN that task to someone else on the fly?
Solved
Heisenberg on December 06, 2024
We already use WebEx calling as our calling platform. We need to continue using it but at the main IVR once sales option is selected we need the calls to be forwarded to a main HubSPot number which will be used as a landing general number with an Iv read more
1 upvote
2 Replies
Accepted solution
Most Valuable Member | Elite Partner
December 09, 2024 08:42
Hey there @Heisenberg . Unfortunately as you've found, HubSpot's native calling features do not support the advanced call routing and round-robin fu...read more
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