Hi, Just wondering if anyone else has got any advice on this - we've recently been playing around with call recordings and transcripts - some exciting new features around tracked terms and sentiment analysis. However, I've had it flagged to me t read more
Hi @BJohnston1 ,
I'm not able to reproduce this on my end - generating a transcript link and opening that link in an incognito window ( = not ...read more
We use AirCall as an integration in hubspot, when there is a call and the contact is associated to multiple companies, it only logs the call on the 'primary' associated company whereas we need them to log on all associated companies. I believe you c read more
Hi everyone, I’ve been exploring different approaches to integrate Amazon Connect with HubSpot for call handling (screen pops, logging calls, recordings, etc.). From what I see, HubSpot doesn’t offer a native CTI framework like Salesforce, so read more
Yes, this integration is possible, and there are now off‑the‑shelf CTI connectors plus a custom‑build path you can take. Ready-made CTI connect...read more
Hello, there was a previous post about a year ago concerning inbound calls being automatically logged as long as HubSpot-provided numbers are being used. Is this still the case? Curious as we have Teams phone numbers that are tied to Microsoft work read more
Hi @jhdoc , this is a good question, and the short answer is that the behavior from that older thread is still essentially true today
For inbound...read more
I need to make calls over my desktop phone, what I did was: Get over Profile & Preferences Calling Hubspot Calling I registered my phone+extension The system does not registered my extension so I had never received the verication cal read more
Hi @JMondragón ,
Thanks for sharing your experience!
What you described is actually pretty common when setting up HubSpot Calling with a des...read more
Hello HubSpot Community/Support, I am currently trialling the free version before committing. I am experiencing a persistent issue with HubSpot intercepting phone number clicks, despite having disabled the HubSpot calling tool according to all read more
You cannot use your own VOIP system for click-to-call in HubSpot if the built-in HubSpot calling tool is enabled or enforced. Even if you disable th...read more
Hey, why is it that when I delete a phone number from a contact record's properties, the number is still retained under the call button?
Note: this question does not relate to phone numbers pulled through from the associated company record. read more
Is your Hubspot synced to another CRM like Salesforce? If so, is syncing enabled both ways? If so, you may need to check to make sure your integratio...read more
Hi There, We are currently in an open Beta for HubSpot Notetaker and have ran into a GDPR dillema. We would like to know if we can (somehow), create an automated email with a consent to call recording and notetaking by bot. We were thinking ab read more
@KSurkus great question. First, I'm US-based and definitely NOT an attorney nor an expert on GDPR. But here are some thoughts on what you're runnin...read more
Hello, We just switched over to Hubspot calling with no add-on program. We had to change our number to do so, and are now getting 2-3 spam calls a day. The calls are coming from different numbers. I have blocked the numbers that have come across read more
Hey @MLewis , have you tried answering the call and ask them to "DO NOT CALL" or put you into the DNC list? Based on my previous experience working ...read more
Hi @LKelman ,
Like @franksteiner79 suggest, meeting types would be the way to go here: https://knowledge.hubspot.com/meetings-tool/how-do-i...read more
Hi everyone, I'm facing this error that when i connected my zoom phone app and signed in it gave me this error. I have tried login out and back in, still the same error. The option "Automaticly call from 3rd party app" in zoom is active but read more
Hi there @Saiem , Thank you for posting to the Community! It looks like the Zoom Phone integration is managed by Zoom Video Communications th...read more
I’ve tried a few tools for phone enrichment but the results are all over the place… some return outdated landlines, others give “verified” numbers that never pick up. Anyone here found a provider that actually delivers usable mobile numbers?
Hi, What tools have you already tested? I know teams that use different tools, like Clearbit, ZoomInfo, and UpLead. As they say, Clearbit is grea...read more