Calling

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TightKnit on January 18, 2025
Hey hey, I believe I have my call settings correctly configured, but for whatever reason whenever when I call my number outside of hours or don't answer during hours - I get the Hubspot default message "The person you've reached isn't available read more
0 upvote
1 Reply
Community Manager
January 20, 2025 04:49
Hi @TightKnit and welcome, we are thrilled to have you here! 🎉 Thanks for asking the HubSpot Community! I'd like to share these articles tha...read more
taviss on January 16, 2025
We want to use the calling features of HubSpot, but we need all of our outbound calls to show our company toll-free number as the caller-id, regardless of which support person is making the call to the customer. Since HubSpot doesn't allow toll-free read more
0 upvote
1 Reply
Community Manager
January 16, 2025 16:25
Hi @taviss ! This is a great topic to discuss. At this time, toll-free numbers or aliases are not currently available through HubSpot. While it is...read more
KalenKimm on January 09, 2025
Hi All, here is the challenge we ar trying to overcome: We have many outbound numbers in Aircall integrated to Hubspot. Specific contacts should receive calls from a specific outbound number. From what I can tell, this has to be done manually fo read more
0 upvote
1 Reply
Community Manager
January 10, 2025 05:55
Hi @KalenKimm and welcome, we are so glad to have you here! Thanks for asking the HubSpot Community! I have found the " Synthflow AI Phone Call...read more
NBertalotto on December 27, 2024
Hi, One of my sales reps wants to do a sequence that involves calling touch points, and wants to know if he can leave a pre-recorded voicemail, does anyone know if this can be done? If he calls someone and he gets their voicemails, he want read more
1 upvote
1 Reply
Community Manager
December 27, 2024 17:30
Hey @NBertalotto , Happy Friday! Currently, HubSpot itself doesn’t have a native feature for pre-recorded voicemail drops, but there are thi...read more
Solved
MArsić on December 23, 2024
Can i connect a custom server addres as a cloud PBX - to use as telephony service? Can you connect a custom cloud PBX to hubspots telephony system?
0 upvote
1 Reply
Accepted solution
Key Advisor | Diamond Partner
December 23, 2024 06:07
Hi @MArsić , Yes, you can integrate a custom server address as a cloud PBX for use as a telephony service in HubSpot by connecting a third-p...read more
Solved
Sadat on December 19, 2024
I'm currently working on developing a public HubSpot app to integrate with my third-party calling solution. I was able to use the calling-extension SDK, and opted into the inbound calling beta, and got what I needed. However, when I access the sa read more
0 upvote
3 Replies
Accepted solution
Contributor
December 26, 2024 07:42
Managed to get it working by: 1. Re-joining the beta, and making sure it included all users in the account, not just the superadmin joining it. 2. G...read more
wildirishtime on December 12, 2024
Fairly new to HubSpot - what is the most efficient way to remind myself to call someone back after "logging a call" entry inside the contact record? Do I have to make an entirely seperate task reminder? Seems like there would be a more efficient w read more
0 upvote
2 Replies
Member
December 12, 2024 14:11
I think I asked it wrong... how do i ASSIGN that task to someone else on the fly?
Solved
Heisenberg on December 06, 2024
We already use WebEx calling as our calling platform. We need to continue using it but at the main IVR once sales option is selected we need the calls to be forwarded to a main HubSPot number which will be used as a landing general number with an Iv read more
1 upvote
2 Replies
Accepted solution
Most Valuable Member | Elite Partner
December 09, 2024 08:42
Hey there @Heisenberg . Unfortunately as you've found, HubSpot's native calling features do not support the advanced call routing and round-robin fu...read more
Solved
TKnappett on December 03, 2024
I have an issue whereby the the call is not being communicated to the wildix collaboration app. Example being that I will view a company or customer and click through activitys etc.. I will then hit the call button and nothing happens. Only way to read more
1 upvote
1 Reply
Accepted solution
Key Advisor | Partner
December 03, 2024 09:11
Hey @TKnappett To resolve the issue with Wildix Collaboration not responding when you call through HubSpot, first, check the integration setti...read more
Solved
MPolednik on December 02, 2024
Hello, I sip through a lot of content and still do not understand about HubSpot provided phone numbers This is what the documentation states: HubSpot provided phone numbers Currently, HubSpot only offers HubSpot provided phone numbers f read more
0 upvote
3 Replies
Accepted solution
Community Manager
December 02, 2024 18:11
Hi @MPolednik ! Welcome to the Community-- happy to have you here 😊 Thank you for referencing the Knowledge Base articles as well. If you...read more
Solved
GWoods on November 29, 2024
I have HubSpot open all day and my call tab is open, green and always open in the background. Receiving calls whilst I am physically active in HubSpot is not an issue but if i am using another browser or application and am not active on HubSpot, the read more
6 upvotes
1 Reply
Accepted solution
Participant | Gold Partner
December 02, 2024 00:31
Hi @GWoods In HubSpot, the call tab disconnecting after a period of inactivity, especially when you're not actively using HubSpot, is likely a...read more
Solved
DPio on November 28, 2024
we use 8x8 as our main phone system in our office and transfer calls into hubspot inbound. the 8x8 system we are using does not transfer the original callers id so the calls are not being properly associated. since hubspot has such limited capab read more
0 upvote
1 Reply
Accepted solution
Key Advisor | Diamond Partner
November 28, 2024 13:35
Hi @DPio , It sounds like you're facing a challenge with your 8x8 phone system not transferring the original caller ID to HubSpot, which imp...read more
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