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jackson9 on March 05, 2025
I have a serious problem with the quality of HubSpot calls. Its so bad that I have to stop using HubSpot as I have been told many times that the call quality is bad and that I am breaking up. This is massively affecting my job. I have tried differen read more
0 upvote
1 Reply
Community Manager
March 06, 2025 03:35
Hi @jackson9 and welcome, we are delighted to have you here! Thank you for reaching out to the HubSpot Community! I'm sorry to hear about your ...read more
ShannaVKE on March 05, 2025
Hi, Our 3cx integration works, but if you call someone and you get someone's voicemail, it is considered a connected call. Fortunately, you can easily change this yourself, but is there a way to have this corrected immediately? Thank you, read more
0 upvote
2 Replies
Participant
March 06, 2025 02:45
Hi Kennydyp, I don't see much of other settings on the side of 3cx, but I can ask it on a 3cx forum, maybe there is al solution from there. K...read more
taviss on January 16, 2025
We want to use the calling features of HubSpot, but we need all of our outbound calls to show our company toll-free number as the caller-id, regardless of which support person is making the call to the customer. Since HubSpot doesn't allow toll-free read more
0 upvote
1 Reply
Community Manager
January 16, 2025 16:25
Hi @taviss ! This is a great topic to discuss. At this time, toll-free numbers or aliases are not currently available through HubSpot. While it is...read more
NBertalotto on December 27, 2024
Hi, One of my sales reps wants to do a sequence that involves calling touch points, and wants to know if he can leave a pre-recorded voicemail, does anyone know if this can be done? If he calls someone and he gets their voicemails, he want read more
1 upvote
1 Reply
Community Manager
December 27, 2024 17:30
Hey @NBertalotto , Happy Friday! Currently, HubSpot itself doesn’t have a native feature for pre-recorded voicemail drops, but there are thi...read more
Solved
GWoods on November 29, 2024
I have HubSpot open all day and my call tab is open, green and always open in the background. Receiving calls whilst I am physically active in HubSpot is not an issue but if i am using another browser or application and am not active on HubSpot, the read more
6 upvotes
1 Reply
Accepted solution
Contributor | Gold Partner
December 02, 2024 00:31
Hi @GWoods In HubSpot, the call tab disconnecting after a period of inactivity, especially when you're not actively using HubSpot, is likely a...read more
Solved
MILON on November 07, 2024
Hi, I cant call from my browser from a +358 number to another +358 starting number anymore. some new thing that in finland this is not possible anymore. So I had to get a new hubspot phonenumber to call from. Now the problem is that people read more
1 upvote
1 Reply
Accepted solution
Participant | Gold Partner
November 07, 2024 10:28
Hi Marko Iloniemi, Have you talked to HubSpot support, what did they tell you?
Solved
KCaballero8 on October 11, 2024
I've set up my voicemail and ringing in browser configs correctly, but for some reason when somebody calls me: A) it doesn't ring in my browser, i just get a missed call notification B) they don't hear my upload voicemail, but rather an automated read more
0 upvote
1 Reply
Accepted solution
Top Contributor | Gold Partner
October 11, 2024 14:59
Hi @KCaballero8 , These are good questions. Can you confirm the following? A) You have a HubSpot calling window open by selecting the ph...read more
Solved
MAcosta0 on October 03, 2024
Hi there, I have a rep who's using HubSpot phone number to call leads in the US - he's located in Colombia. And every time he calls, it drops immediately. Doesn't even take him to voice mail. But he calls his teammates via Hubspot, and it works. read more
0 upvote
3 Replies
Accepted solution
Contributor
October 06, 2024 23:29
@MAcosta0 , off the top of my head I don't know what could be causing this but I recommend checking the call settings as an admin to ensure everythi...read more
Solved
SYork on September 20, 2024
Anyone have experience setting up receiving inbound calls through Twilio Connect? we have successfully connected the number and can make dials easily enough. But having issues getting inbound calls to come through.
0 upvote
1 Reply
Accepted solution
Community Manager
September 20, 2024 17:39
Hi @SYork ! Welcome to the Community-- happy to have you here 😊 From what I understand, you cannot receive inbound calls with Twilio Conn...read more
Solved
RRMG on September 05, 2024
Hello wonderful Community, Is there a way we can make the field for notes compulsory to be filled in after a connected call is finished? As far as my research shows, Hubspot does not yet offer such an option, but I wanted to be sure and thus read more
0 upvote
1 Reply
Accepted solution
Key Advisor | Partner
September 05, 2024 10:04
Hey @RRMG Although HubSpot does not natively support conditional mandatory fields based on specific call outcomes directly, you can prompt use...read more
UBAIDFLEXTRON on August 12, 2024
Hello There, I am experiencing an issue where my calls are being disconnected before they even connect. I would greatly appreciate any assistance or advice on how to resolve this problem. I have tried through application and website but same result read more
0 upvote
2 Replies
Member
October 21, 2024 04:20
Hello @PamCotton , I have the same problem. My internet connexion is good, both my computer and browser are up to date but still many of my c...read more
Solved
EKelly4 on August 07, 2024
on hubspot, when logging a call i created custom properties to pick what call type it is, one is called the disocvery/ introduction, proposal discussion, pricing discussion, technical discussion, site investigation, commercial discussion, installati read more
0 upvote
1 Reply
Accepted solution
Hall of Famer | Partner
August 07, 2024 04:46
Hi @EKelly4 , If you're asking whether the deal property can pop up after a call, as a dependent field based on the call type, then unfortunat...read more
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