we use 8x8 as our main phone system in our office and transfer calls into hubspot inbound. the 8x8 system we are using does not transfer the original callers id so the calls are not being properly associated. since hubspot has such limited capabilities for call center we are stuck. does anyone have any ideas or is there a plan for hubspot to allow inbound calls using third party?
It sounds like you're facing a challenge with your 8x8 phone system not transferring the original caller ID to HubSpot, which impacts the proper association of calls. While HubSpot's current call center capabilities might seem limited, there’s a beta program available that could potentially address your needs.
If the beta doesn’t fully resolve the issue, it might be helpful to reach out to 8x8 support to confirm whether there’s a configuration option on their end to include the original caller ID. If 8x8 confirms it’s not possible, you could consider exploring other integrations or apps that may better meet your needs.
I hope this resolves the issue! If this helps, feel free to mark it as the solution ✔️and give it an upvote 👍! Let me know if you have further questions!
It sounds like you're facing a challenge with your 8x8 phone system not transferring the original caller ID to HubSpot, which impacts the proper association of calls. While HubSpot's current call center capabilities might seem limited, there’s a beta program available that could potentially address your needs.
If the beta doesn’t fully resolve the issue, it might be helpful to reach out to 8x8 support to confirm whether there’s a configuration option on their end to include the original caller ID. If 8x8 confirms it’s not possible, you could consider exploring other integrations or apps that may better meet your needs.
I hope this resolves the issue! If this helps, feel free to mark it as the solution ✔️and give it an upvote 👍! Let me know if you have further questions!
