Problems with using HubSpot calling tool

[Xiawanbai]

Hi, a Sales person who is usually based in France, visited our office in Norway. Unfortunately, she cannot make any calls in HubSpot using her French phone number. Can you help me why- do we need to change any settings?

[Gaurav_Aggarwal · Accepted solution]

Hey @Xiawanbai 

It could be due to the salesperson's location. 

If she is trying to call a Norwegian number from within Norway using a French phone number, this could be the cause of the issue try Using a HubSpot-Provided Norwegian Number: Consider generating a new Norwegian number in HubSpot.

Go to your HubSpot account

Click the settings icon in the top navigation bar.

In the left sidebar menu, navigate to Inbox > Inboxes.

Click Connect a channel and select Calling.

Generate a new Norwegian number.

Alternative:If the salesperson needs to continue using her French number, ensure she is only calling non-Norwegian numbers while she is in Norway.

For more detailed information, you can refer to HubSpot's guide on setting up a calling channel .