Outbound Calling - Call ID

[laurafv]

Hi there,

I recently installed the outbound call feature and made some tests by calling various individuals randomly. Some people received the calls displaying "Unknown," while others could see the number or contact from which they were receiving the call.

How can I ensure that the caller ID is always displayed for all recipients? It's crucial for the call's credibility and ensuring that individuals are more likely to pick up. Any insights or guidance on resolving this matter would be greatly appreciated.

Thank you!

[trevordjones · Accepted solution]

Hi @laurafv ,

I'm sure this is probably very frustrating!  I worked in the telecom industry for 30 years before switching to the marketing space and can tell you from experience that there are many factors that can impact calling number delivery, espeically when working with IP voice services.

While digging into your issue, I found this FAQ which may be helpful to you. It describes things pretty accurately in my experience. It provides some tips for alleviating this issue, including switching to a third party calling integration.  HubSpot uses Twillo for its servcie, its possible that getting your own Twillo account would also help with getting more consistent Caller ID delivery.  If nothing else, you'd have the ability to reach out directly to the voice service provider.