Mass Download Call Recordings

[ALewis60]

I've tried to find answers on how to mass download recorded calls regardless of contact record for data analysis purposes, but am having no such luck. Has anyone found a way to do this?

[Josh · Accepted solution]

Hi @ALewis60, 

HubSpot doesn’t offer a built-in method to mass download call recordings directly through the UI. There's an idea in the forum already: https://community.hubspot.com/t5/HubSpot-Ideas/Bulk-download-call-recordings/idi-p/413555

You might be able to find a workaround using the engagements API: https://developers.hubspot.com/docs/guides/api/crm/engagements/engagement-details

You'll see in the docs that you can access hs_call_recording_url, which would at least give you a location of where each call recording is stored; you'd just need to create a way to retrieve it.

Josh