Calling

RCostello
Membre

Looking to improve the experience with the pop-up Contact tab on an inbound call

When receiving a call with phone integration, HubSpot will 'pop-up" the calling Contact view in a new browser tab.  Unfortunately, that is not the default tab in view, and you have to select it.  Is there a way to have it default to the current HubSpot Tab, or at least have the focus jump to the new pop-up tab? 

See the attachment.

 

HubSpot Inbound Contact Pop-up.jpg

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1 Réponse
DianaGomez
Gestionnaire de communauté
Gestionnaire de communauté

Looking to improve the experience with the pop-up Contact tab on an inbound call

Hi @RCostello, I hope you are doing well. 

 

Incoming calls to your inbound phone number will appear in a Call Remote dialog box next to the calling Inbound Calling icon on the top right navigation bar and on the Call tab page. You can answer the call in either place.

 

Call .jpg

 

More info about inbound calling

 

Hope this helps,

Diana


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