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Inbound calls don't go to voicemail

Rechercher Calling pour des solutions ou poser une question

I've set up my voicemail and ringing in browser configs correctly, but for some reason when somebody calls me:

A) it doesn't ring in my browser, i just get a missed call notification
B) they don't hear my upload voicemail, but rather an automated message produced by hubspot.

1 Solution acceptée

Hi @KCaballero8,

These are good questions. Can you confirm the following?

A) You have a HubSpot calling window open by selecting the phone icon and allowing your microphone?

B) Ensure you have call recording enabled to use a custom voicemail.

I think this will get you there but let me/the community know if it does not.

All the Best,

Ryan Schweighart

Whole Hart Impact, LLC

I help organizations with HubSpot and Zapier.

Voir la solution dans l'envoi d'origine

1 Réponse 1

Hi @KCaballero8,

These are good questions. Can you confirm the following?

A) You have a HubSpot calling window open by selecting the phone icon and allowing your microphone?

B) Ensure you have call recording enabled to use a custom voicemail.

I think this will get you there but let me/the community know if it does not.

All the Best,

Ryan Schweighart

Whole Hart Impact, LLC

I help organizations with HubSpot and Zapier.

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