Inbound calls don't go to voicemail

[KCaballero8]

I've set up my voicemail and ringing in browser configs correctly, but for some reason when somebody calls me: 

A) it doesn't ring in my browser, i just get a missed call notification
B) they don't hear my upload voicemail, but rather an automated message produced by hubspot. 

[RSchweighart · Accepted solution]

Hi @KCaballero8,

These are good questions. Can you confirm the following?

A) You have a HubSpot calling window open by selecting the phone icon and allowing your microphone?

B) Ensure you have call recording enabled to use a custom voicemail.

I think this will get you there but let me/the community know if it does not.

All the Best,

Ryan Schweighart

Whole Hart Impact, LLC

whimpact.co

I help organizations with HubSpot and Zapier.