Calling

MMaccio
Member

Inbound Calls - Call Announcing

Hi, 

 

Does anyone know if there is a way to 'announce' which number has been called? We have a various brands that our team cover, so I want to ensure we answer the call as 'Company A' if a certain number has been called. 

 

The number is a Hubspot number and directs to a mobile phone. 

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PamCotton
Community Manager
Community Manager

Inbound Calls - Call Announcing

Hey @MMaccio thank you for posting in our Community!

 

To ensure that incoming calls are answered appropriately based on the brand or company being called, you can utilize call routing or Interactive Voice Response (IVR) systems. These systems can be configured to announce the purpose of the call based on the number dialed. By integrating such a system with your HubSpot number, you can effectively ensure that calls to different numbers are answered with the corresponding brand identity.


I hope this information helps,

Pam 

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