HubSpot calling plus integrated calling

[Colin_Perry]

We currently use business units to segregate teams in the UK and US.  Our UK sales team uses HubSpot calling but our US team want to use the 8X8 integration for their calling. We've connected the 8X8 integration in the connected apps but not able to get it to work.

Is it possible to use both within the same account, or would we need to switch off the HubSpot calling to get the 8X8 integration to work?

[Jigar_Thakker · Accepted solution]

@Colin_Perry 

Not sure about this but as per my Knowledge, it is not possible to use both HubSpot calling and the 8X8 integration within the same account.

You would need to switch off HubSpot calling to get the 8X8 integration to work: https://knowledge.hubspot.com/calling/integrate-a-third-party-calling-provider-with-hubspot 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.

[Colin_Perry]

Thanks @Jigar_Thakker , I thought that would be the case but I just wanted to check I wasn't missing a possible work around.

[Jigar_Thakker]

@Colin_Perry 

You can always clarify these types of doubts with HubSpot support they can assist you with this by clicking the help button in the bottom right corner : 

Let me know if you have any follow-up questions.

If my post was helpful in addressing your query, Support the community by indicating it as the solution.