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Does anyone else here ever experience call quality issues within the Hubspot calling tool?
OR has anyone used the newer RingCentral calling integration successfully without issues?
We are currently using the HS tool and face frequent quality issues despite our internet speed tests coming back fine (HS always points us there). We also have Ringcentral available to us but have not had luck there either. Just seeing if anyone else has similar issues and was maybe able to resolve?
This has been an on-going issue for all of our reps too. The prospects can't hear or the calls keep dropping most times. We've gone through all the trouble shooting steps but nothing's helping. We might also have to start looking in to other options
Regarding our HubSpot's calling tool, while it's unfortunate that you're experiencing frequent quality issues, it's good that you've already ruled out internet speed as a potential cause. Have you tried reaching out to HubSpot's support team for assistance?
Sometimes there might be specific configurations or troubleshooting steps they can suggest to improve call quality.
Same here! Internet speed is 372.67 mbps, I passed the Twilio test, I use Chrome, cleared my cache, closed tabs and I have tried 3 different headsets and I STILL sound like I'm in a tunnel. Not to mention conversations cutting out and most of time there is a static noise the whole time. Being asked to repeat myself or not hearing what the other person is saying is very frustrating and has a huge impact on my job. Hopefully HS can come up with a solution asap.
I found that using the Hubspot iPhone app instead of my desktop solves this. It’s clearly a desktop problem as both computer and app are on the same wifi network.
Thank you! We have tried all of those things a few times now and have passed the speed tests for Hubspot & Twilio. Our reps expereince this with/without headsets and at home and in our office. We are stumped!
Did you manage to find a good solution? We're having the same problem with Aircall. Call quality is rubbish and reps have resorted to using their personal phone numbers to call prospects which we can't track.
Have you looked into DialPad or Cradle? They seem to be the best two solutions I've found so far
We have just started using Hubspot for calling and within 1 week are going to abandon it, the quality is just so poor and not professional for a product they charge so much for. 😞
We have the same issue. I've been talking to HubSpot support for over 6 months and we still haven't found a solution. $4K a month for a system that's faulty and slow.