Automatic call recording UK legality

AWhite05 · ‎Sep 5, 2025

Hi everyone,

For hubspot users across the UK (as far as I understand) fairly recently if call recording was enabled in your hubspot account, it now automatically records all calls coming and going from hubspot, rather than choosing to turn it on for specific calls.

Does anyone know if this is legal for calls to and from customers/prospects? I have tried to research under GDPR etc however the information is conflicting. The call recording is a very useful feature but I'd rather not have it turned on if we are breaching data laws.

BérangèreL · ‎Sep 5, 2025

Hi @AWhite05 and Happy Friday!

Great question, thanks for asking the HubSpot Community!

I have found for you this article "Call recording laws", there is a section specific to the United Kingdom.

Let me know if it helps!

Have a wonderful weekend! 🌞
Bérangère

Loop Marketing is a new four-stage approach that combines AI efficiency and human authenticity to drive growth.

Learn More

View solution in original post

BérangèreL · ‎Sep 5, 2025

Hi @AWhite05 and Happy Friday!

Great question, thanks for asking the HubSpot Community!

I have found for you this article "Call recording laws", there is a section specific to the United Kingdom.

Let me know if it helps!

Have a wonderful weekend! 🌞
Bérangère

Loop Marketing is a new four-stage approach that combines AI efficiency and human authenticity to drive growth.

Learn More

AWhite05 · ‎Sep 9, 2025

Thanks that's helpful!

Calling