why interaction is not being reflected

[CCastilla9]

Hi all, 

We are dealing with a problem in which we have a lead where there is no record of when responds to our email. 

Could it come due to a problem of Hubspot -Salesforce Sync?

This also has no impact on the score, and I do believe it is important to consider it.

Any clue or any help would be highly aprreciated it.

Best, 

[franksteiner79]

Hi @CCastilla9 

Loads to unpack here:

• Where and how are you sending those emails:
  • HubSpot
  • Salesforce
  • Your email client
• When you say "This also has no impact on the score, and I do believe it is important to consider it." - what exactly do you mean?
  • You want to score on replies to emails?

Frank

[CCastilla9]

Hi @franksteiner79,

Thanks for your quick response. Emails are being sent via husbpot. What I mean is that they want to take into account for the scoring.

Best, 

Celia