why doesnt hubspot automatically fix email addresses?????

Regular Contributor
If I get an email back that is undeliverable....why doesnt hubspot tell me on the contact page? there is no way to know if it was returned in hubspot.. I have to manually do it????? that sucks.
1 Reply 1
Community Manager

Hi @daniull


While HubSpot does deduplicate based off of email addresses for contacts, the creation of a contact does not involve connecting with their email inbox, which is why you are not receiving a message that their inbox is not in use. 


Once you do try to send an email to the contact, the email will show as failed or bounced if it is unable to connect. 


If you would like to see an email validation added, I would recommend creating an idea in our ideas forum


Thank you,


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