CRM

Hmmm
Member

troubleshooting

SOLVE

I can not enter contacts. The "button" is not colored and when I hover over it a get a circle with a line through it.

0 Upvotes
1 Accepted solution
franksteiner79
Solution
Key Advisor

troubleshooting

SOLVE

Hi @Hmmm 

 

That usually means you do not have permissions to create contacts.

Can you share a screenshot of what you are seeing and where you are seeing it?

 

For anything to do with user permissions or lack thereof, you will need to speak to the administrator of your HubSpot portal.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project

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2 Replies 2
DianaGomez
Community Manager
Community Manager

troubleshooting

SOLVE

Hi @Hmmm,

 

Thank you for reaching out to the community. Could you please show us a screenshot of what you are seeing? Also, could you specify exactly where in the portal this is happening? You could try using an incognito window to see if the same issue occurs. It might be related to cookies and cache, but let us know so we can continue investigating.

 

Best regards,

Diana


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0 Upvotes
franksteiner79
Solution
Key Advisor

troubleshooting

SOLVE

Hi @Hmmm 

 

That usually means you do not have permissions to create contacts.

Can you share a screenshot of what you are seeing and where you are seeing it?

 

For anything to do with user permissions or lack thereof, you will need to speak to the administrator of your HubSpot portal.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project