"Subject Line" doesn't exist for Contact Form submissions to Conversation InboxSOLVE
Feb 12, 2020 4:43 PM
I have set up a Contact form and connected it to my conversations inbox. Unfortunately, when a user submits the form the form submission message comes through to the conversations inbox without any "Subject line".
I added a field called 'subject' in the form itself but this just comes into the message, not as the actual email subject in the conversations inbox. As we want our employees to be able to hit reply and have a valid email subject from the form submitter, how can we achieve this? I don't even seem to be able to enter in a subject line in the conversations email reply to a form submission. Can anyone help?
Solved! Go to Solution.
Jun 10, 2020 6:39 AM
Thanks, @viath - It finally works!
How did you figure it out?
Any way, I wish I could mark your reply as solution to this thread, but it seems I can't.
I'm going to repeat it here so there's less chance of readers missing the solution.
- Edit the Form
- Include a new "Single-line text" with a group of "Email Information" and label "Subject" (internal name "subject") - You can choose a different label if you prefer, but internal name has to be "subject".
Any Form that has a "subject" Field submitted through should populate the Subject field in Conversation email replies automatically.
This solution is tested and confirmed working for both the Quick Reply and the the Email Editor