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jhuds11
Participant

"Start at" option no longer in Sequences

At some point this week, the ability to skip steps in a sequence and "Start at" a different step was removed.  Is this a bug or do I need to correct a setting on my end?  Thanks!  Jesse

 

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3 Replies 3
PThom
Participant

"Start at" option no longer in Sequences

How is this change advancing anything forward? It is essential to be able to skip steps in a sequence... 

0 Upvotes
dianalcont
Top Contributor | Diamond Partner
Top Contributor | Diamond Partner

"Start at" option no longer in Sequences

Hi @jhuds11 

 

Is this happening in all of your sequences (if you have more than one)? I've looked into mine and the option is still there for me. I also see it  when I create a brand new one.

 

This feature is default so there wouldn't be a setting to change in your sequences.

 

I'd let HubSpot support know you're experiencing the bug.

 

Screen Shot 2020-07-30 at 9.08.06 AM.png

 

Wish I had a better solution!

Best,

 

Diana

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DJBailey
Participant

"Start at" option no longer in Sequences

Unfortunately, I have confirmation from Hubspot Support that this was an intentional change.  There is a work-around, in which you must start at the Sequence page, rather than the contact page, then enroll the contact in the sequence from there.  Horrible...

0 Upvotes