"Last Activity" shown in Contacts list is updating spontaneously
Oct 3, 2018 1:36 PM
We are finding that there are multiple contacts who are displaying last activity as being recent (all on the same day at the exact same time), when in fact we have not had any activity with them for a long time. For example, one contact recently indicated "Last Activity" as Sept. 20 at 3:30pm, but the last activity in the contact's details (e.g., emails, notes) was July 2017. In many cases, there are multiple contacts from the same institution all showing the same last activity date and time.
Has anyone else had this problem? The only possible explanations that I can think of are (a) we sent out a newsletter that day, and somehow it is triggering an update for some people, or (b) perhaps these organizations also use HubSpot so something is going on at their end. What makes it so strange is that all are marked as last activity at the exact same time of day.