my mail is not tracked

[Pascal15]

added the tracking email address but didnuse the system for a while so I needed to reset my password but when I entered my mail wasn't tracked should not all mails go to my account no matter what?

[karstenkoehler · Accepted solution]

Hi @Pascal15,

Are you referring to the BCC or forwarding email address? If so, I'd recommend checking the corresponding contact record and making sure that the timeline was not filtered.

Please let me know if I misunderstood your request. If that's the case, please share more details.

Best regards!