contact is not loading

MariaS
Member

One one of my contact is not loading. Every time I tried to open it Hubspot crushes.

 

Can you help me?

 

Thanks,

Maria

0 Upvotes
6 Replies 6
roisinkirby
HubSpot Product Team

Hey @MariaS,

Would you be able to provide some more context around the error you're seeing? If you could include a screenshot, and details of the email client and browser versions you are using a member of the team can look into that particular error message and advise on next steps to resolve it.

0 Upvotes
MariaS
Member

Hi 

The person is called Marie BaguetPlease find below the screenshoot.

 hubspot problems.pngCan you please help me? 

 

Cheers,

Maria

0 Upvotes
MariaS
Member

As you can seen in the screenshot it doesn't load. At the end the tab end crushing.

 

Cheers,

Maria

0 Upvotes
BrettLanguirand
HubSpot Employee

Hi Maria,

 

I wanted to let you know that I reached out to the Hubspot Development team to investigate what might be preventing this contact record from loading.  As soon as I have more information I'll be sure to update you here.

 

Thank you for your patience.

Brett

0 Upvotes
MariaS
Member

Hi,

 

It has been a while since I reported this issue.

 

Do you have any updates?

 

Thanks,

Maria

0 Upvotes
BrettLanguirand
HubSpot Employee

Hi @MariaS,

 

I apologize for the delay.   The problem has been resolved and the contact record is now loading correctly.  If you are still expieriencing difficulty, can you please clear your browser's cookies and cache?

 

Thanks,

Brett

0 Upvotes