contact is not loading

Occasional Contributor

One one of my contact is not loading. Every time I tried to open it Hubspot crushes.

 

Can you help me?

 

Thanks,

Maria

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Community Manager

Hey @MariaS,

Would you be able to provide some more context around the error you're seeing? If you could include a screenshot, and details of the email client and browser versions you are using a member of the team can look into that particular error message and advise on next steps to resolve it.

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Occasional Contributor

Hi 

The person is called Marie BaguetPlease find below the screenshoot.

 hubspot problems.pngCan you please help me? 

 

Cheers,

Maria

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Occasional Contributor

As you can seen in the screenshot it doesn't load. At the end the tab end crushing.

 

Cheers,

Maria

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HubSpot Employee

Hi Maria,

 

I wanted to let you know that I reached out to the Hubspot Development team to investigate what might be preventing this contact record from loading.  As soon as I have more information I'll be sure to update you here.

 

Thank you for your patience.

Brett

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Occasional Contributor

Hi,

 

It has been a while since I reported this issue.

 

Do you have any updates?

 

Thanks,

Maria

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HubSpot Employee

Hi @MariaS,

 

I apologize for the delay.   The problem has been resolved and the contact record is now loading correctly.  If you are still expieriencing difficulty, can you please clear your browser's cookies and cache?

 

Thanks,

Brett

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