chatbot "we typically respond in three minutes"

[HinWien]

Hi almighty community,

how can I remove or adjust the notification on chatbot "we typically response in three minutes" as we are not live chat 24hours ...we are at a starter suite.

Thanks,

H

[TiphaineCuisset · Accepted solution]

Hi @HinWien 

Thank you for reaching out

You can do that by following these steps (Settings > Inbox > Inboxes > hover your mouse on the chat and click Edit > Availability > scroll down and you will be able to choose what to display in there)

Hope that helps.
Have a lovely day,
Tiphaine.

[MiaSrebrnjak · Accepted solution]

Hi @HinWien,

Thank you for reaching out to the Community!

I see my colleague already helped you out, that's great! Additionally, here's a visual guide on how to change the availability behavior of your website chat:

• Click on Settings in the top right corner of your account and navigate to Tools > Inbox > Inboxes.
• There, click on Edit next to your Chat channel: 

• Navigate to the Availability tab and adjust the availability behavior. If you select "Don't show a reply time" under Show typical reply time, your chat won't show the message "We typically reply.." anymore:

I hope this helps!

Cheers
Mia, Community Team

[HinWien]

🙏 thanks just adjusted. Community rocks!

[MiaSrebrnjak]

You're very welcome! 🙂 

Have wonderful day, 

Mia, Community team 

[TiphaineCuisset · Accepted solution]

Hi @HinWien 

Thank you for reaching out

You can do that by following these steps (Settings > Inbox > Inboxes > hover your mouse on the chat and click Edit > Availability > scroll down and you will be able to choose what to display in there)

Hope that helps.
Have a lovely day,
Tiphaine.