CRM

HinWien
Member

chatbot "we typically respond in three minutes"

SOLVE

Hi almighty community,

 

how can I remove or adjust the notification on chatbot "we typically response in three minutes" as we are not live chat 24hours ...we are at a starter suite.

 

Thanks,

H

 

 

0 Upvotes
2 Accepted solutions
TiphaineCuisset
Solution
Community Manager
Community Manager

chatbot "we typically respond in three minutes"

SOLVE

Hi @HinWien 

 

Thank you for reaching out

 

You can do that by following these steps (Settings > Inbox > Inboxes > hover your mouse on the chat and click Edit > Availability > scroll down and you will be able to choose what to display in there)

 

Hope that helps.
Have a lovely day,
Tiphaine.


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

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Join regional conversations by changing your language settings !


View solution in original post

MiaSrebrnjak
Solution
Community Manager
Community Manager

chatbot "we typically respond in three minutes"

SOLVE

Hi @HinWien,

 

Thank you for reaching out to the Community!

 

I see my colleague already helped you out, that's great! Additionally, here's a visual guide on how to change the availability behavior of your website chat:

  • Click on Settings in the top right corner of your account and navigate to Tools > Inbox > Inboxes.
  • There, click on Edit next to your Chat channel: 

Screenshot 2022-05-25 at 11.00.31.png

 

  • Navigate to the Availability tab and adjust the availability behavior. If you select "Don't show a reply time" under Show typical reply time, your chat won't show the message "We typically reply.." anymore:

Screenshot 2022-05-25 at 11.01.25.png

 

I hope this helps!

 

Cheers
Mia, Community Team

 
 

Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

View solution in original post

4 Replies 4
MiaSrebrnjak
Solution
Community Manager
Community Manager

chatbot "we typically respond in three minutes"

SOLVE

Hi @HinWien,

 

Thank you for reaching out to the Community!

 

I see my colleague already helped you out, that's great! Additionally, here's a visual guide on how to change the availability behavior of your website chat:

  • Click on Settings in the top right corner of your account and navigate to Tools > Inbox > Inboxes.
  • There, click on Edit next to your Chat channel: 

Screenshot 2022-05-25 at 11.00.31.png

 

  • Navigate to the Availability tab and adjust the availability behavior. If you select "Don't show a reply time" under Show typical reply time, your chat won't show the message "We typically reply.." anymore:

Screenshot 2022-05-25 at 11.01.25.png

 

I hope this helps!

 

Cheers
Mia, Community Team

 
 

Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

HinWien
Member

chatbot "we typically respond in three minutes"

SOLVE
🙏 thanks just adjusted. Community rocks!
MiaSrebrnjak
Community Manager
Community Manager

chatbot "we typically respond in three minutes"

SOLVE

You're very welcome! 🙂 

 

Have wonderful day, 

 

Mia, Community team 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

0 Upvotes
TiphaineCuisset
Solution
Community Manager
Community Manager

chatbot "we typically respond in three minutes"

SOLVE

Hi @HinWien 

 

Thank you for reaching out

 

You can do that by following these steps (Settings > Inbox > Inboxes > hover your mouse on the chat and click Edit > Availability > scroll down and you will be able to choose what to display in there)

 

Hope that helps.
Have a lovely day,
Tiphaine.


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !