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  • Most Upvoted
  • FelixHoess on September 02, 2021
    1 upvotes
    1 Replies
    Hi. I would like to see a coulmn "Associated Deal" in the Ticket View. At the moment there is "Associated Contact" and "Associated Company" available. Additionaly a Filter would be nice for Contacts, to show Contacts with "associated Tickets...
    Reply
    Recognized Expert | Platinum Partner
    September 03, 2021 06:29
    Hello @FelixHoess , Currently, there are a few options to associate tickets and deals. Option 1: Manually associate inside the deal re...
  • Solved
    Shlub on June 13, 2021
    0 upvotes
    3 Replies
    Hi all, We run an eCommerce website and I would like to track the fulfillment of orders after a deal is won. We're on a starter bundle. Typically the customer will - pay a deposit, - sometimes pay in several installments, - we then manufactu...
    Reply
    Participant
    June 15, 2021 07:09
    Thank you Connor, it seems like creating a ticket from an automation is not available for my subscription level. Still, it looks like tickets may be ...
  • MCERENZIA on April 29, 2021
    0 upvotes
    4 Replies
    Hello, I would like to know if it is possible to disable the news feed of the answers in our answer to a ticket. I explain myself a customer contacts me I answer his ticket he answers me and I answer again in the email of answer which will be sent...
    Reply
    Member
    April 30, 2021 03:59
    Okay thank you it's a bit of a shame.
  • Solved
    RSwitonski on April 23, 2021
    0 upvotes
    3 Replies
    Hi all, We recently tried using an integration available on the market place to give us better reporting on working hours response times to service tickets: https://app.hubspot.com/ecosystem/7815191/marketplace/apps/marketing/analytics-data/in...
    Reply
    Most Valuable Member
    April 23, 2021 09:47
    Glad to hear, @RSwitonski !
  • PStaff on April 21, 2021
    0 upvotes
    2 Replies
    I do appreciate any assistance that can be provided to this matter. Currently, we have 25 support agents that work around the clock answering emails and support tickets. The problem we are facing is that once an email is sent, it is assigned to ...
    Reply
    Participant
    August 30, 2021 08:44
    That toggle seems to be for having incoming emails be auto-assigned to a user or team. It does not effect initial outgoing emails from being auto-ass...
  • Solved
    andi on April 21, 2021
    0 upvotes
    4 Replies
    The latest update that too place this morning, 4/21/21. The way the tickets are structured now are awful. Too hard to read as each note, task, reply email from the customer all run together. The previous layout was much more reader-friendly. ...
    Reply
    Most Valuable Member
    April 22, 2021 06:41
    Hi @andi , Inscrutable are the ways of HubSpot's product team 😉 I can see how this chips away seconds which amount to minutes throughout yo...
  • Solved
    milosuma on February 22, 2021
    1 upvotes
    2 Replies
    I am automating my Deal Pipeline so that new tickets (task) are generated when a deal moves to a next stage. However, I would like to be able to automatically set some ticket properties other than the ones offered by default. Is there any way to add...
    Reply
    Contributor
    February 22, 2021 01:00
    Thank you! Voted.
  • Solved
    liberworm on February 04, 2021
    0 upvotes
    2 Replies
    We are trying to streamline and integrate multiple team processes in HS nad get out of having several different systems to manage projects (deals). When a deal is closed our client onboarding team has a checklist of tasks that must be completed. Thi...
    Reply
    Contributor
    February 04, 2021 07:18
    Good to know. I will set one up and see how it works. It might take some tweaking and getting users to stick with a standardized naming convention. ...
  • alex746 on January 26, 2021
    0 upvotes
    3 Replies
    I am new to HubSpot. Right now, I am on the free plan and weighing a few different options. Every CRM KanBan board I've seen has a way to see if there has been an update to the deal or ticket from the board. Usually a Circle with a number in it. ...
    Reply
    Participant | Diamond Partner
    January 26, 2021 10:12
    Ahh okay I see! Unfortunately I don't believe there is at the moment 😞
  • Solved
    IanRogers on January 13, 2021
    0 upvotes
    1 Replies
    Good day colleagues, The corporate email address we use to receive emails through our website still receives a great deal of spam despite filters being turned on. When I go to conversations, I see I can set the conversation to "spam", but it still...
    Reply
    Most Valuable Member
    January 13, 2021 22:35
    Hi @IanRogers , As far as I know, this is currently not possible. Other users have had the same issue, it's being discussed in this thread . ...
  • Solved
    PeterBrella on October 06, 2020
    0 upvotes
    3 Replies
    Situation: I am creating a Zap to move submitted form info from a Google Form to Hubspot (as the Hubspot Workflows doesn’t support creation of an Engagement - which is also why I am not using Hubspot Forms). Steps: Form submission Create Eng...
    Reply
    Participant
    October 07, 2020 08:15
    Simply add the contact owner in the "Assigned to" field. I had left that blank in the screenshot. In case you want it to be assigned dynamically bas...
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