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  • FBarbosa on September 24, 2021
    0 Replies
    Hello, I have my products being sold in a Platform (for example Standvirtual), and I receive a lot of leads from there. Everytime I get a lead, I get an e-mail with the name, number and message of that lead. The problem is, the e-mail is alway...
  • MWest6 on September 21, 2021
    1 Replies
    My team is starting out with hubspot and we are all very new to CRM and still exploring what it can do. We work from a shared inbox, and send emails through outlook using the shared email address. The issue is that hubspot is not always logging th...
    Most Valuable Member
    September 21, 2021 23:16
    Hi @MWest6 , How exactly are you logging emails, via the HubSpot Sales Outlook desktop add-in? If yes, then the following criteria must be met...
  • Solved
    leomar on September 21, 2021
    3 Replies
    Let us say we have 2 companies to send our templated marketing email-- Company A and Company B. So we send the email to Company A. Then we forward the same email (just changed few personalized details) to Company B. At this point we have removed t...
    Most Valuable Member
    September 21, 2021 23:24
    Hi @leomar , Not sure if it's the exact same pixel, but yes, HubSpot associates any subsequent activity on the forwarded email with the origin...
  • anthonycperez on September 20, 2021
    1 Replies
    Can anyone tell me why when I send an email from Outlook (from a template I made) it is being associated with only one account in my Hubspot instead of the email of the person I am sending it to and their company?
    Key Advisor
    September 21, 2021 05:15
    Hi @anthonycperez , This is definitely new. Do you think there is a specific reason that it is only associating with one record? A. Did you in...
  • JTarragó on September 19, 2021
    3 Replies
    Hello From the same given contact, a few different leads are created in our organization. Can I log a specific thread of emails into a specific lead, without logging this same email thread into the other leads where this contact is also...
    Top Contributor
    September 20, 2021 06:27
    Hi, We recently developed an integration to create a work around to this. It's still in beta. You can find us on the App Marketplace or please feel ...
  • DTack on September 17, 2021
    3 Replies
    I'm trying to report on the number of deals each of my child companies has within a parent. In an ideal world I would like to see: Parent company/Child company names/number of deals under parent umbrella I'm on the free version of Hubspot (for ...
    Community Manager
    September 21, 2021 01:54
    Thanks @DTack ! I was able to reproduce the behaviour in my account- the exported file only shows the parent company ID and not its name. A...
  • CPEAC on September 12, 2021
    1 Replies
    There is such a problem that has been bothering us: 1. Our customer submits the form on the same device, we found that the new contact will overwrite the previous contact. 2. Even if the customer chooses to decline cooike when logging in to our we...
    Top Contributor | Diamond Partner
    September 12, 2021 21:18
    Hi @CPEAC , In HubSpot, an email address a unique identifier for a contact. If the contact submitting the form with the same email address, the pr...
  • ccahill on September 10, 2021
    1 Replies
    ok I made my free CRM and to be honest I have contacted the chat support a few times but I'm getting frustrated the calls I need to set up will be handled via an integration anyway with skype I just want to be able to log calls and once I upgrade I ...
    Community Manager
    September 13, 2021 01:26
    Hi @ccahill Thank you for reaching out. Could you please reply to this thread with the information asked in the first post of the t...
  • RaoZeeshanAltaf on September 09, 2021
    3 Replies
    I want to know if there is some availability of the "Restriction Option" of, specifically the Cost/Amount Box in the Deal where we put the Expected Revenue of a Deal? If yes, please let me know. Thanks.
    Recognized Expert | Platinum Partner
    September 13, 2021 04:21
    Hello @RaoZeeshanAltaf , You can restrict the user to edit the properties with the following steps: In your HubSpot account, click the...
  • Solved
    WBlankenbeckler on September 08, 2021
    2 Replies
    What are the limits for attachments in deals, contacts and companies (number, size) in the free CRM?
    Top Contributor | Diamond Partner
    September 09, 2021 05:48
    Hi @WBlankenbeckler , In terms of number, there is not such limit. You can add the number of attachments as you like. Secondly, in terms...
  • GCooke3 on September 08, 2021
    3 Replies
    Hi there, I'm a publicist - was hoping to use this CRM to keep tabs of my media contacts and campaigns. With my role I work on multiple different campaigns at once, so I'll be pitching to journalists on multiple projects. I'm wondering if the deal...
    Contributor | Platinum Partner
    September 17, 2021 02:54
    Hi @GCooke3 , apologies for the delay in responding here. This is a very interesting question and if very honest I'm not sure! If I was in your s...
  • SDhiman on September 07, 2021
    3 Replies
    Hi My Contacts are being automatically assigned to me as soon as I send an email to someone through Gmail. How can I stop this automatic assigning? I only want the contact that I add manually to be assigned to me. All other contacts nee...
    Key Advisor
    September 21, 2021 03:50
    If emails are automatically being assigned to you, it means that HubSpot and the email provider are integrated. If you want to add manual contacts an...
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