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  • PRattigan on September 10, 2021
    1 Replies
    My emails use to post to the customers file and something changed. When I pull up a customer it would show me the conversations (email) that I sent. What did I do to change that or better yet, how do I re-establish that capability? Thanks, PJR
    Community Manager
    September 13, 2021 21:05
    Hi @PRattigan , Could you please share more details and information about the issue you're facing? For example, which part of the HubSpot acc...
  • Solved
    MIvasenko on September 01, 2021
    3 Replies
    Hello, We have divided access to contacts in a such way: only members of the contact owner's team have access to it. Also our inboxes are private to teams. We faced such a problem: specialists from different teams had conversations with the same...
    Top Contributor | Diamond Partner
    September 02, 2021 01:11
    Hi @MIvasenko , Unfortunately this won't be possible in HubSpot. If different teams are sending emails to a single contact, it means they have acc...
  • LAshtar on August 30, 2021
    2 Replies
    Hi 🙂 I don't fully understand how the emails information (opened, replied and etc.) works... 1. How do I get a number of how many emails a specific contact got? Including Marketing, Sales, gmail integration, everything. 2. How can I repo...
    August 31, 2021 07:46
    Hi Himanshu, thanks for the response. I'm not a programmer so I don't really know how to use all of it. I'm looking for a solution through HubSpo...
  • Solved
    mseibert on August 22, 2021
    2 Replies
    A colleague has created a deal that I am interested in. I would like to get an email of all activities in the deal. Does HubSpot allow me to do that somehow?
    August 22, 2021 08:08
    Bam. Did not read it as it was grayed out. And did not see the layer with the explanation. Thank you so much.
  • Solved
    BusWiFi on February 24, 2021
    1 Replies
    Hi, I would like to tackle the following problem. First salesperson (A) that sends an email is automatically assigned as contact owner. If that sales person (A) doesn't work anymore, and we didn't "release" that contact to unassigned,but in the me...
    Most Valuable Member
    February 24, 2021 22:03
    Hi @BusWiFi , I've played around with this a little bit in my test portal and I think that it can't be done, at least not in a free portal. (I...
  • Solved
    tlin on February 09, 2021
    2 Replies
    In the inbox setting - automation, we can turn on the 'treat new ticket ' toggle so hubspot auto creates a ticket. If we have a dedicated sales email channel added in hubspot, can we change auto-create ticket to auto-create deals when a new conver...
    Top Contributor
    July 01, 2021 06:07
    I'd totally agree with this. Having the ability to auto create Deals instead of Tickets would be a massive help. Currently, we have to auto create a ...
  • Solved
    IanRogers on January 13, 2021
    1 Replies
    Good day colleagues, The corporate email address we use to receive emails through our website still receives a great deal of spam despite filters being turned on. When I go to conversations, I see I can set the conversation to "spam", but it still...
    Most Valuable Member
    January 13, 2021 22:35
    Hi @IanRogers , As far as I know, this is currently not possible. Other users have had the same issue, it's being discussed in this thread . ...
  • hktango on December 27, 2020
    5 Replies
    Hi, I've been working with HubSpot for a little while, and recently started to encounter an issue, where from a certain sender address in Conversation tab, I will not be able to see the contact information, but instead an error message (see scre...
    Community Manager
    January 26, 2021 15:50
    Hello @hktango , Thank you for your patience and information provided, could you please confirm that the examples above are contacts already ...
  • Solved
    Osnovyanenko on October 22, 2020
    1 Replies
    Hi! Basically, it's a continuation of this question. Since conversation settings assign users randomly, at least they can assign a contact owner. So I am trying to figure out how to assign an owner based on the time of the day. I have 3 co...
    Most Valuable Member
    October 22, 2020 10:56
    Hi @Osnovyanenko , You could create three workflows and restrict those workflows to certain times of the day. I haven't tested this solution b...
  • Osnovyanenko on October 21, 2020
    3 Replies
    Hello! I am having a hard time setting up a mailbox assignment for users. I have 3 colleagues who should be assigned new conversations based on when they arrive. Currently, in the mailbox automation options, I've set it to be assigned to a c...
    Community Manager
    October 23, 2020 01:51
    Hi @Osnovyanenko Are you talking mainly about chat or emails? If you're talking about chats, your agents must be available. If this is for e...
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