any way to have messenger activity show up under contact activity?

SOLVE
KBrown67
Member

Seems odd that when you are in a contact file, you can see notes, past emails, and other activities, but no messenger activities.  I can only acces that in the conversations inbox.

It would be nice to go into a contact and see the trail of messenger conversations.  Is that possible, or does facebook not allow that or something?

Kevin 

0 Upvotes
1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @KBrown67,

 

You should be able to access conversations from any source (I just tested this for Facebook Messenger also) on the contact record. Make sure that you have "Conversations" selected for your filtered timeline:

 

karstenkoehler_0-1627011633770.png

 

Conversations should then appear in the timeline, you can expand them by clicking on them or the button on the upper right:

 

karstenkoehler_1-1627011700648.png

 

Hope this helps!

 

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

2 Replies 2
karstenkoehler
Solution
Most Valuable Member

Hi @KBrown67,

 

You should be able to access conversations from any source (I just tested this for Facebook Messenger also) on the contact record. Make sure that you have "Conversations" selected for your filtered timeline:

 

karstenkoehler_0-1627011633770.png

 

Conversations should then appear in the timeline, you can expand them by clicking on them or the button on the upper right:

 

karstenkoehler_1-1627011700648.png

 

Hope this helps!

 

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

webdew
Top Contributor | Diamond Partner

Hi @KBrown67 ,

Ofcourse you can track your conversation with the contact in the contact activity board. Check SS: https://prnt.sc/1emdgzp
This is the chat my contact had through FB messenger.

Click the Filter activity dropdown and select teh checkbox Conversatios: https://prnt.sc/1eme29m
Whatever conversation you had with your contact, will appear under your activity.

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards. 

0 Upvotes