I received a reply to my email from a contact who included a recipient, not on my contact list. When I asked why they were included, they deleted them and said I must have included them. I didn't. The original email had data attached to it from a client. The recipient was a competitor. How do I access the original email?
One to one emails sent through HubSpot will still be sent through your connected inbox – and can be found in the 'Sent' folder of your personal inbox, e.g. the 'Sent' folder in Gmail.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
@VHogan what email tool did you use to send the original email? Was it through the HubSpot marketing email tool? The one-to-one email from the contact record as @karstenkoehler referenced? Or through your own Gmail or Outlook? If I were in your shoes, I'd look at the original sending tool and check there. I'd also think in the reply you could see the original recipients.
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
@VHogan what email tool did you use to send the original email? Was it through the HubSpot marketing email tool? The one-to-one email from the contact record as @karstenkoehler referenced? Or through your own Gmail or Outlook? If I were in your shoes, I'd look at the original sending tool and check there. I'd also think in the reply you could see the original recipients.
Did my answer help? Please "mark as a solution" to help others find answers. Plus I really appreciate it!
One to one emails sent through HubSpot will still be sent through your connected inbox – and can be found in the 'Sent' folder of your personal inbox, e.g. the 'Sent' folder in Gmail.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer